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Front Office

1 month ago

Jakarta, Indonesia ZINFIT Full time

**Key Responsibilities**

**Customer Service**
- Menyambut dan menyapa anggota serta tamu dengan ramah.
- Memberikan informasi terkait layanan, program, jadwal kelas, dan fasilitas ZINFIT.
- Menangani keluhan atau pertanyaan anggota dengan solusi yang cepat dan tepat.

**Operational Excellence**
- Mengelola proses check-in dan check-out anggota serta tamu.
- Memastikan area Front Office bersih, rapi, dan menarik.
- Membantu proses registrasi anggota baru, termasuk pengisian formulir dan pembayaran.

**Administrative Tasks**
- Memproses transaksi pembayaran (tunai, kartu kredit, atau digital).
- Membuat laporan harian terkait jumlah kunjungan, transaksi, dan aktivitas FO lainnya.
- Mengelola sistem keanggotaan (membership system), seperti pembaruan data anggota dan keanggotaan.

**Collaboration**
- Bekerja sama dengan tim lain (Marketing, Gym Trainers, dan lainnya) untuk memastikan layanan terbaik.
- Melaporkan masalah operasional kepada Supervisor atau Manager.

**Promotions and Events**
- Memberikan informasi tentang promosi, diskon, atau acara ZINFIT kepada anggota.
- Mendukung pelaksanaan event di ZINFIT, termasuk memberikan bantuan logistik di area FO.

Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan