IT Support Manager

1 week ago

Jakarta, Indonesia Indodana Full time

**Job Description**:
As an IT Support Manager, you will be leading, managing, and guiding the IT support team in the day-to-day administration, management of all servers & network infrastructure. You may also lead in IT budget planning and IT vendor management, such as in the areas of hardware, software, ISP, and call centers.
- Unblock us from IT problems so our productivity doesn't fall due to things such as: internet down, issue in VOIP, laptop is slow, printer doesn't work, access door is not working, etc.
- Automate things that can be automated, for example: if one internet provider is down, setup a failover to another internet provider automatically.
- Manage a team of IT support and mentor them with best practices.
- Manage inventories of IT asset, peripherals, software license keys, etc, and routinely plan for asset renewals.
- Help research on things to buy to improve our IT and explain why the cost will outweigh its benefits.
- Make sure our call centers always work and continually improve its availability.
- Make sure your team is happy, motivated, and productive by maintaining appropriate KPI system.
- Monitor, measure, and evaluate IT team KPI and regularly report it to management.
- Build relationships and work well with stakeholders to understand where the business and IT are going so that the team priorities and efforts align with business needs.

**Qualifications**:

- At least 5 years of experience working in IT operations / IT support and has previously managed team members.
- Analytical troubleshooter. You may not have the answer, but you want to and know how to find it.
- Experience with supporting Windows-based system, as well as OS X and a good understanding of Linux.
- Understand how to use terminal and scripting on Linux and know how to build Linux kernel.
- Understand how to setup and configure Mikrotik, router OS, Tomato or something similar.
- Has an extensive experience setting up and configuring Elastix, Asterix, FreePBX.
- Has a high level understanding on how the internet works (HTTP, DNS, IP, Server-client interaction, etc)
- Proven record of good mentorship and leadership in delivering high quality projects
- Have Knowledge on VOIP / IT PBX
- Ready for any challenges and able to work with minimum supervision
- Preferred Qualifications (Not required but nice to have):_
- Have knowledge on access door and CCTV.
- Experience setting up call center.
- Experience dealing with telco and ISP like telkom, telkomsel, indosat, biznet, etc
- Have connection with telco and ISP like telkom, telkomsel, indosat, biznet, etc
- Proficiency in, at least, one programming language such as Java, PHP, Javascript, Python, Ruby, Rust, Go, Haskell
- Experience with OpenBTS

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