Qbu Data Analyst and Business Quality Assessor
3 days ago
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Support in:
A. Telemarketing business:
B. Face to Face business
C. QBU activities
Telemarketing business:
- Act as a Person In charge to conduct Telemarketing Review (half yearly basis).
- Act as an advisor for Quality Assurance (QA) Team if there is any escalation/dispute from Telemarketing Leader.
- Support QA Team in providing initiative to reduce pending cancel ratio based on root cause analysis (monthly basis).
- Follow up complaint received from Bank Partner/CSFS to CSFS/Bank Partner and respond timely.
Face to Face business:
Support Quality Business Unit (QBU) Officer in FSC Review activity (collecting data, sampling process and document repository). QBU activities:
- Manage and registered documentation for supporting QBU duties and responsibilities (welcome call, DRR, MCC, RCSA, SOP Annual Review, FSC Review, TM Review, complaint misconduct and any ad hoc activities/reporting).
- Act as a Person In charge in Data Monitoring Centre to support QBU reporting and dashboard (daily, weekly, and monthly basis).
- Involved in QBU activity regarding with gap/issues/audit finding (daily or ad hoc basis)
- To handle other assigned task.
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