Room Attendant

7 months ago

Jakarta, Indonesia Mandarin Oriental Hotel Group Full time

**Position**: Room Attendant (Full time #535081)

**Property / Office**: Mandarin Oriental, Jakarta

**Location**: Jakarta, Indonesia

**Duties and Responsibilities PM shift**
- To ensure wearing immaculate uniform, name badge and fan at all times.
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
- Attend morning briefing and meeting and training conducted by the superior colleague.
- Prepare the trolley complete with guest supplies, amenities, stationary, chemical, cleaning supplies, cleaning equipment sufficient for the day.
- Ensure the cleanliness of the pantry.
- Ensure all occupied rooms got turn down service, vacant dirty rooms are cleaned and maintained up to the exact standard as demonstrated by the superior during initial training.
- Check, report and follow up any maintenance order in the guest rooms.
- Check, report and follow up any guest laundry.
- Neatly arrange and fold duvet cover, pillow and place decorative pillow / cushion in designated area.
- If the guest request additional bedding (Rollaway or sofa bed ) ensure that there is sufficient linen and amenities.
- Efficient turn down bed to meet appearance standard as per demonstrated.
- Clean and dry all bath room areas: Shower, Toilet, bath tub, wash basin.
- Inspect all guest room linen for cleanliness and sub standard appearance.
- Place foot mat and slippers according to the occupant of the rooms.
- Close black out shade during PM turn down service.
- Arrange all toiletries straightened on a piece of cloth in occupied rooms.
- Arrange clothing items in the occupied rooms, fold neatly or hang according to the standard demonstrated.
- Replenished all used amenities when appropriate.
- Vacuum guest room carpet and wipe down all furniture and base board if needed.
- Ensure guest has the correct amount of valet / dry cleaning list bags and list.
- Upkeep guest rooms and bath rooms to include inside and outside windows and mirror.
- Remove all dust bins from the room.
- Remove all room service trays from guest room, hallways and/or corridor to be brought back to pantry and calls for pick up.
- Double check cleanliness and completed work area and placement of the amenities in each completed guest room before moving to the next room.
- Proactive communication with his/her colleagues and the superior colleague if there is any DND, Service refuse or any other suspicious case.
- To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
- Promote and recognize opportunities to provide guest service above and beyond all expectation.
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
- To perform any other duties as directed by the superior colleague.
- **Duties and Responsibilities AM shift**
- To Ensure wearing immaculate uniform, name badge, and fan at all time
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
- Attend morning briefing and meeting and training conducted by the superior
- Prepare the trolley completed with guest supplies, amenities, stationary, chemical, cleaning supplies and cleaning equipment sufficient for the day.
- Ensure the cleanliness of the pantry.
- Ensure all rooms (occupied, vacant dirty) are cleaned and maintained up to the exact standard as demonstrated by the superior during initial training.
- Check and report and follow up any maintenance order in the guest rooms.
- Check, report and follow up any guest laundry.
- Remove all soil linen from bed room and bath room according to the standard.
- Thoroughly clean guest bath room: Shower area, bath tub, toilet, wash basin, using the correct chemical, equipment and procedures.
- Arranged all toiletries straightened on a piece of cloth in occupied rooms
- Replenished all used amenities and terry items as per standard.
- Efficiently make up the bed to meet appearance as standard demonstrated.
- Arrange clothing items in the occupied rooms, fold neatly or hanging according to the standard demonstrated.
- Upkeep guest rooms and bath rooms to include inside and outside windows and mirror.
- Remove all room service trays from guest room, hallways and/or corridor to be brought back to pantry and call for pick up.
- Vacuum guest room carpet and wipe down all furniture and base board according to the standard according to the standard assigned in all area
- Double check cleanliness and completed work area and placement of the amenities in each completed guest room before moving to the next room.
- Proactive

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