Security Team Leader

6 days ago

Jakarta, Indonesia Park Hyatt Jakarta Full time

Summary
- Checks and accounts for all inventories in the Security Office.
- Records all occurrences of security interest in the log book for the information of the security personnel and management.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Through hands-on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
- Ensures the Security Officers are at areas of their assignment at all times.
- Ensures all security guards in good standard grooming (wearing clean and tidy uniforms with attributes as per hotel standards).
- Ensures patrol been carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel. Ensures that all Security personnel look out for any suspicious loiterers or articles.
- Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
- Assists the Assistant Security Manager/Assistant Managers-Security during his tour of duty.
- Ensures the smooth running of all operational procedures within the department and in-relation to other departments.
- Conducts enquiries and checks on all security and fire related incidents and submit initial reports.
- Conducts roll-call/daily briefing during each shift on the hotel’s activities/functions of the day to the security officers 15 minutes before the commencement of their duties.
- Assists/Organizes the Security Fire Fighting Team in the event of an emergency.
- Ensures all Fire Exits are clear from obstruction at all times.
- Assists management and enforcement offices in emergency situations.
- Assists in the investigation of any accidents and security incidents involving hotel guest and associates.
- Assists in associate bag checks and periodic locker searches and ensures that they are carried out according to the hotel’s Policy and Procedure.
- Monitors and controls the movement of all associates leaving and entering the hotel through the associate entrance.
- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

**Qualifications**:

- Indonesian Nationality
- Minimum Diploma from any field
- Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
- Previous experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills

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