IT Infrastructure Engineer
6 days ago
Assist in plan design, hardware implementation, software, network and security measures
Diagnose and resolve hardware, software, network and security issues
Assist in developing operating, installation, and upgrade procedures for communication systems, hardware, network, security, storage and software
Assist in documenting current hardware and network environments, including servers, PCs, IT security and network systems, videoconferencing and telephony
Perform Help Desk and desktop support activities, as needed
Research, analyze, and assist in developing documentation and new processes and procedures collaboratively with Director
At least Bachelor of Information Technology, System Information, or related fields
Strong grasp of Microsoft Active Directory administration
Familiarity to working knowledge of network troubleshooting tools like Wire Shark and Putty, strong grasp of TCP/IP concepts, VLANs, Wireless Networking technologies and security, VPN, Identity Access Management, VOIP concepts
Strong grasp of Windows Server 2008R2 Standard - Windows 2019 Datacenter, VMWare vCenter, or other forms of Hyperconverged environments and understanding of Hypervisors
Understanding of NAS and NAS to Cloud configurations
Expert grasp of supporting Windows 7-10, Mac OS, Android and iOS, PC and Mac hardware troubleshooting
Understanding of virtual and bare metal backup as well as High Availability solutions
Ability to maintain DNS records, MX records, TXT records, Domain Registrar duties
Knowledge of and preferred support of SSO and Password Management Applications as well as MFA concepts and FIDO
Experience supporting conferencing and video conferencing solutions; Skype for Business, Zoom, Cisco WebEx
Ability to support and resolve a wide range of daily technical issues; eagerness to investigate and learn new technologies
Extremely well-developed organizational, time management, and analytical skills
Dependable and reliable with strong improvement focus
A thoughtful team player who can work independently
Strong attention to detail, documentation, communication skills and follow-through
Ability to work off-hours as needed for IT projects
Ability to keep up to date with the latest tech innovations
Ability to work effectively under pressure
Capable of training Help Desk staff on new technologies implemented
Personable and professional client service to collegues and clients
Certifications are a plus (CCNA, CompTIA, Microsoft, Google, IBM, Meta)
Experience with end-point management solutions such as Quest KACE, WSUS, Microsoft SCCM is a plus
Scripting knowledge via PowerShell is a plus
Working knowledge in Microsoft Azure a plus
Working knowledge of G Suite for non-profits a plus
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