Supervisor

4 weeks ago


Gianyar, Indonesia Jaens Spa Full time

**Reporting**:
Prepare regular reports for spa management on key performance indicators, such as revenue, customer satisfaction, and staff productivity.

**Problem Solving**:
Address any operational or staff-related issues that may arise in the spa.
Find solutions to optimize the spa's performance and customer satisfaction.

**Staff Management**:
Supervise and lead spa staff, including massage therapists, estheticians, receptionists, and support staff.
Schedule and coordinate work shifts to ensure adequate coverage.
Set performance expectations and conduct regular performance evaluations.

**Customer Service**:
Ensure excellent customer service by maintaining a welcoming and professional atmosphere in the spa.
Address customer complaints or concerns in a prompt and satisfactory manner.
Assist in resolving challenging customer situations.

**Quality Control**:

- Ensure that spa services are provided at the highest quality and according to spa standards.
- Supervise and monitor cleanliness and hygiene standards in treatment rooms and common areas.

Jenis Pekerjaan: Penuh Waktu

Pengalaman:

- Supervisor/Manager: 2 tahun (Diwajibkan)

Bahasa:

- Inggris (Diwajibkan)



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