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Account Operation Manager Iii

4 weeks ago

Jakarta, Indonesia Hewlett Packard Enterprise Full time

Account Operation Manager III

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

In a typical day as an Account Delivery Manager, you would
- Develop and foster senior management relationships with the customer and excellent customer satisfaction
- Understand customer at local, country, region and worldwide level to analyze delivery requirements
- Develop strategies and processes focusing on performance metrics and measure, escalation change management and communication
- Own cost target commitments for all service delivery requirements developing, implementing and monitoring expense controls
- Hire and lead cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers while identifying and analyzing gaps to develop and implement corrective actions plans
- Develop and lead Account Service Team (AST) and all delivery organizations to timely, cost effective delivery of compliance to Service Level Agreements (SLA) requirements identifying and recommending optimization
- Develop & manage account service delivery plan.
- Consult in presales, change order negotiations, representing and approving delivery capability and cost solution
- Lead a medium to large AST/delivery team with multiple towers/business represented

If you are...
- Good at partnering, innovating, and making things happen. You are aligned to our core values.
- Holding a first level University Degree or equivalent combination of education and experience.
- Experienced in industry sector knowledge and Information Technology Service Management.
- Able to build and manage a cross cultural, cross tower and cross business team.
- Excellent in communicating, presenting and listening actively.
- Able to handle crisis, conflict and risk management.

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Sales Operations
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.