Member Technical- L1 Support

4 days ago


Jakarta, Indonesia Broadridge Full time

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
- Tier1 Support Associate Job Description/ Skill Set requirements
- Primary functions of the Tier1 Support Team:

- Logging and prioritization of the service requests in case tracking tool of remedy
- Providing status information to both Customers & Product Service Managers
- Handling report generation
- User access management
- Performing monitoring basic checks on Gloss/Tarot backgrounds.
- Geneos monitoring for SFCM Support and investigating issue through backend
- Skill Set:

- Education: B.Com / BCA / B.Sc (Comp) / M.Sc (Comp) /MBA/Btech
- 5 to 7 years experienced in similar role is required for this new recruitment
- Should have knowledge in using MS Office tools particularly in excel for generating reports
- Knowledge on remedy - case tracking tool preferred
- Knowledge on crystal report generation would be an added advantage
- Flexibility for working in different time zones primarily APAC shift
- Detail-oriented with ability to multi-task
- Proven ability to meet deadlines while working in a dynamic, fast-paced environment
- Enthusiastic commitment to customer service
- Interested in long term career growth within a customer support and service environment


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