Reservation Supervisor

6 months ago

Yogyakarta, Indonesia Happy Trails! Asia Full time

**Who we are?**

Happy Trails Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a dynamic and experienced **Reservation Supervisor** with advanced customer service, problem-solving skills, and the ability to communicate effectively with suppliers, team members, and partners.

**Profile**:

- Minimum 3 years of experience in the same position at an inbound tour operator or related fields.
- Excellent command of spoken & written English.
- Knowledge of Microsoft Office Programs (Outlook, Word, Excel).
- Good communication, and relationship skills.
- Experience with hotel product knowledge.
- Multi-tasking, time-management skills, and strong attention to detail, with the ability to prioritize tasks.
- Strong leadership skills including the ability to guide, mentor, and motivate team members.
- Adapts well to change and able to work in a deadline-driven environment.
- Placement in Yogyakarta.

**What you’ll be doing**:
As Reservation Supervisor, you will be responsible for overseeing the daily tasks of the Reservation team, including:

- Lead and supervise a team of reservations, providing direction, and support to ensure efficiency and effectiveness.
- Managing and ensuring all service required for the Booking (Accommodation) is booked and confirmed.
- Ensure that the team provides exceptional customer service.
- Liaise with internal departments to resolve any reservation issues or complaints with maximum efficiency.
- Collaborate with cross-functional teams to ensure that all client's needs are met.
- Maintain a good relationship with clients and suppliers.

**Benefits**:
Happy Trails Asia adopts a ‘people first’ approach. Internally we have a fantastic company culture.

You will enjoy:

- An open, fun, genuinely friendly, helpful, cooperative, and supportive multicultural team environment.
- Development opportunities with coaching/mentoring, online courses, product training, joining project teams and so much more.
- 12 days annual leave increasing to 15 days.
- Competitive company salary & benefits package.
- BPJS Kesehatan, BPJS Ketenagakerjaan.
- Company events/outings.
- All taxes are covered.
- And more.

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