Credit Control Supervisor

3 weeks ago


Jakarta, Indonesia Humana International Full time

**Main Responsibilities**:

- Ensure all customers’ credit and billing problems are actively and aggressively solved in a timely manner.
- Interface with major and medium-size customers to resolve credit and billing problems.
- Handle complaints from Customers, investigate and draft suitable replies and ensure improvements are implemented to address problem areas.
- Ensure invoices and/or airway bills are retrieved on request and sent to customers.
- Ensure special billing requests by customers are met, e.g. costing, shipper reference, etc.
- Work together to ensure that billing adjustments are prepared.
- Ensure that credit terms offered by the Sales Team are aligned to company policy.
- Ensure implementation and compliance of credit and billing policies and procedures.
- Analyse collection trends to provide an accurate and timely forecast for cash flow planning.
- Perform credit and financial analysis on new and existing Customers in order to institute credit limits and terms.
- Research unallocated cash for posting to debtor ledger.
- Maintain efficient records of collection activities.
- Initiate credit suspension for delinquent accounts so as to minimise bad debt expenses in consultation with the Credit Control & Collection Manager.
- Ensure the timely dispatch of reminder letters.
- Resolve billing discrepancies within 24 hours.
- Participate in systems development for Account Receivables and Billing.
- Build up comprehensive credit data on major Customers and provide feedback to Management.
- Develop a high-performance service culture within the functional department.
- Plan, organize and direct and efficient and effective functional department.
- Develop IKOs/KPIs with team members and monitor individual performance.
- Consult performance appraisal.
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- Identify training needs and opportunities to develop a highly-skilled functional department.

**Requirements**:

- Minimal Bachelor Degree with related discipline
- Numerical skills.
- Software skills (Word, Excel, PowerPoint, etc.).
- Communication skills (English and the local language), spoken and written.
- Credit analysis and debt collection skills.
- Legal skills (preferable)
- Financial accounting knowledge (preferable)
- 3-5 years relevant experience preferably in the Express or Logistics industry.
- 1-2 years of supervisory experience (preferable).

**Required Skills**:
Credit Control Logistics Performance Appraisal Adjustments Excel Analysis Financial Accounting PowerPoint Cash Flow Financial Analysis Expenses Credit Cash Records Research Software Accounting Communication Planning Sales English Training Management



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