Technology Support Engineer

3 weeks ago

Bekasi, Indonesia Takeda Pharmaceutical Full time

**Job Description/Role Profile**

**Job/Position**:
Associate Solutions Engineer (job profile title)

Technology Support Engineer (Business title)

**BU/Organization**:
GDT

**Department**:
Technology Operations - Workforce Technology Support

**Line Manager’s Position Title**:
Technology Operations Partner - ISEA/Indonesia/Philippines/India

**Location**

Indonesia

**_ OBJECTIVES/PURPOSE_**
- Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:

- End User Support
- Hardware troubleshooting and repair
- Operating systems and software
- Tools and processes

**_
ACCOUNTABILITIES:_**
- Investigates issues, analyzes solutions and implements technical changes on small projects.
- Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
- Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
- Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
- Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
- Support on meeting rooms and meeting events
- Ensures that system improvements are successfully implemented.
- Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
- Works under moderate guidance and direction.
- Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

**_ RELATED TO THIS ROLE _**
- Provide regular updates on planned Initiatives and reports on Technology Operations and projects.
- Ensure data accuracy on managed services

**_ DIMENSIONS AND ASPECTS_**

**Technical/Functional (Line) Expertise**
- Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

**Leadership**
- Oversee day-to-day operations and performance
- Objective performance self-evaluation
- Develop self and colleagues by available trainings and knowledge sharing.
- Support training needs identified with the business.
- Provide Voice of the Customer feedback and continuous improvement opportunities.

**_ EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:_**

**Required**:

- Associate degree or equivalent.
- 1 to 3 years of relevant experience.
- Good oral and written communications skills, with analytical and problem solving skills.
- Ability to write and speak in the English and local language.
- Efficient time management and coordination of tasks, working in a global IT environment.
- Professional vocational training in Computer Science.
- Work continuously to enhance own skills and take proactive ownership
- Excellent customer management skills

**Preferred**:

- Bachelor Degree/Masters
- Working knowledge of ITIL
- Pharmaceutical industry and/or drug development business experience is a plus.

**LICENSES/CERTIFICATIONS**:
**PHYSICAL DEMANDS**:
**TRAVEL REQUIREMENTS**:

- Access to transportation.
- Travel to other Takeda locations could be required

**Locations**:
Bekasi, Indonesia

**Worker Type**:
Employee

**Worker Sub-Type**:
Regular

**Time Type**:
Full time

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