Asstmgr-restaurants
2 weeks ago
**職務編號** 24051021
**工作類別** Food and Beverage & Culinary
**地點** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Management
**職位概述**
入門級管理職位，負責餐廳/酒吧和客房服務的日常運營。該職位協助完成菜譜計劃，維護衛生標準，在高峰用餐時段協助服務員和待客師清潔地板，並在適用的情況下監督餐廳/酒吧和客房服務部門。責任範圍包括確保客人和員工的滿意度，同時維持經營預算。負責確保遵守標準和法律義務。
**求職者個人資料**
**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED)；4 年餐飲、廚房或相關專業領域工作經驗。
或者
- 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位；2 年餐飲、廚房或相關專業領域工作經驗。
**核心工作活動**
**協助管理餐廳團隊**
- 處理員工問題和疑慮。
- 監督員工並確保滿足績效預期。
- 根據對服務行為的觀察，向員工提供回饋意見。
- 協助監督日常輪班運作。
- 在餐廳總監或餐廳經理缺勤的情況下，監督餐廳和所有相關區域。
- 參加部門會議並傳達關於部門目標的明確一致資訊，以產生期望的績效。
**開展日常餐廳運營**
- 確保所有員工擁有適當的用品、設備和制服。
- 向廚師和餐廳經理傳達有關食品品質和服務水準的任何問題。
- 確保遵守所有餐廳政策、標準和程序。
- 根據當地法律監督酒類飲品服務。
- 努力實現或超越預算目標。
- 在必要時履行餐廳員工和相關部門的所有職責。
- 餐廳開業與歇業。
**提供卓越的客戶服務**
- 與客人互動並獲得對產品品質和服務水準的回饋。
- 監督人員編制，確保賓客服務、運營需求和財務目標均得以滿足。
- 鼓勵員工在指導方針範圍內提供卓越的客戶服務。
- 處理客人的問題和投訴，並在必要時尋求主管協助。
- 努力改善服務表現。
- 為客戶關係樹立積極的榜樣。
- 協助員工審查評論卡和客人滿意度結果。
- 認識和迎接客人。
**開展人力資源活動**
- 監督正在進行的培訓舉措。
- 使用員工可用的所有在職培訓工具。
- 根據每個職位的工作描述，傳達績效預期。
- 針對績效，持續給予員工輔導和建議。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_
萬豪酒店潛心鑽研待客之道，把握每一次創新機會，為各方的賓客呈獻似曾相識的舒心體驗。成為萬豪酒店的非凡待客師，傳承「時刻展現卓然待客之道」的服務理念。設身處地為賓客著想，用真誠周到的服務延續並發揚我們的品牌傳統。作為全球飯店業的榜樣，萬豪酒店誠摯歡迎您的加入，豐富機遇待您發掘。加入萬豪酒店，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。
JW 萬豪酒店是萬豪國際集團旗下的奢華飯店品牌，在全球各大城市和知名度假勝地擁有 100 多間飯店及度假飯店。JW 堅持以人為本的品牌文化，深信員工是我們的立足之本，有了快樂的員工，才有滿意的賓客。JW 萬豪酒店的員工自信、創新、真誠、敏悟，傳承了萬豪國際集團創始人 J.Willard Marriott（與品牌同名）的優秀品質。歡迎加入我們，成為 JW 萬豪大家庭的一員，體驗不同以往的工作氛圍，在多元化環境中感受同事情誼。超凡待客之道源於員工關懷之道。這就是 JW 為員工提供培訓、發展、肯定的機會，讓您在注重整體健康的豪華環境中盡情揮灑工作激情。這就是 JW 非凡款待。加入 JW 萬豪酒店，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。
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