Member Technical
7 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Key Job Functions/Responsibilities
- Maintain issue status via internal issue tracking system
- Deal with a variety of customers and situations with professional composure
- Escalate issues appropriately to Support Team Level 2 resources and Engage Management and/or provide L2 solutions following standard Development lifecycle and protocols.
- Be a team player and collaborate with the Support Team to manage time, priorities, and resources
- Handling report generation
- User access management
- Duties include addressing client issues, monitoring the service, updating documentation, and providing ad hoc training.
- Monitoring and investigating issue through backend
**Experience**:
- 2 - 4 years relevant experience in client software support/Production Support
**Skills**:
- Desire to learn basic programming skills
- Prefer a working knowledge of Incident Management process
- Detail-oriented with ability to multi-task
- Proven ability to meet deadlines while working in a dynamic, fast-paced environment
- Effective communication and analytical skills
- Enthusiastic commitment to customer service
- Interested in long term career growth within a customer support and service environment
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