Cx Strategist

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Jurnal, KlikPajak, & Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

**Respnonsibilities**:

- Build an ideal customer experience across journeys & products taking into account different psych score throughout the journey
- Implement listening points (tools & processes) in the customer journey, define segmentation of customer base & varying strategies, and identify opportunities to achieve the desired and intended customer experience.
- Develop strategy and initiatives in driving the cross product adoption in improving customer stickiness towards each of Mekari products
- Build a Customer First mindset across the organisation
- Share customer insights throughout the organization to influence decision making across different division
- Collaborate closely with the other leaders to meet objectives around product experience, growth, and scalability.
- Work closely with Customer Success, Marketing, and Sales to drive cross-functional coordination, strategy, and alignment
- Develop and deploy the company’s customer experience strategy, including characterization of strategic customer segments and implications throughout the company,
- Regular communication with internal stakeholders (product/sales/marketing) to identify gaps and opportunities, if any in the customer & brand experience

**Requirements**:

- Have similar experience in the same field for 1 to 2 years
- Bachelor's degree from any major
- Familiar with project management tools
- Strong in critical thinking and data analysis
- Strong understanding, empathy, and sense about customers
- Motivated, high curiosity, dynamic and result-oriented

Don't forget to check
***
**bit.ly/RecruitmentFAQ-Mekari**
***to see several frequently asked questions regarding our recruitment process.

We wish you the best. Have a great day