Boutique Manager

5 months ago

Jakarta, Indonesia LUXASIA Full time

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?
At LUXASIA, we believe there is beauty within every talent - that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

**MISSION AND PURPOSE**:
As the DIPTYQUE Boutique Manager, you are the ultimate leader and brand ambassador of your boutique and represent DIPTYQUE in the market. You are responsible for the management of the Boutique and your team. Your mission is to develop and lead your team to maximize store performance (sales and client management) while ensuring exceptional level of service. Your passion and embodiment of the brand (values) will enable you to contribute to the wider development of the business and ensure that you continually develop personally and professionally.

**MAIN RESPONSIBILITIES**:
PEOPLE MANAGEMENT
- Daily manage the team and ensure a good level of team spirit and energy
- Ensure team are aware of and respect DIPTYQUE strategy, goals and standards
- Set realistic individual KPIs for the team
- Coach and develop skills and knowledge of all team members using DIPTYQUE tools and training materials
- Inspire and set an example on all boutique activities and rules
- Transmit your passion for retail and spread a culture of excellence and continuous improvement
- Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork
- Oversee annual review process for all store employees
- Assist in recruiting high calibre team members ensuring their development and retention through the effective management of their induction and performance

BUSINESS MANAGEMENT
- Consistently achieve sales achievements (retail and remote) and profitability targets, using all levers, including but not limited to products, services, and events, to drive and maximize sales performance
- Strive towards boutique excellence by effective goal setting in the areas of sales, KPI’s clienteling and service behaviors, and CRM activities
- Develop business initiatives that will continue to grow the client base, drive sales and company’s ranking in the marketplace, with particular emphasis on building events relevant to your environment
- Understand the competitive environment and identify opportunities for commercial development
- Animate actively the implementation and success of DIPTYQUE launch plan and animations that galvanize the store
- Effectively manage internal and external communication to ensure successful events in store and/or remotely
- Optimize stock levels and sell through by analyzing your sales and communicating with back office

CLIENT EXPERIENCE
- Foster a culture of building relationships and personalizing client experiences and a ensure high client and service centric mind-set in the team
- Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique
- Sell DIPTYQUE products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method
- Achieve retail sales targets and contribute to store and services KPIs on a monthly basis
- Educate customers on the DIPTYQUE brand and on DIPTYQUE products
- Meet annual voice of client standards as defined by corporate (NPS + DIPTYQUE service signature)

CLIENT MANAGEMENT
- Master and leverage client data to retain, recruit and grow client loyalty
- Proactively propose and execute in-store and remote actions to drive traffic to the s

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