Se - Prusales Friend

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

To provide the best-in-class service to the Sales so they are engaged and

have a positive customer journey.

1. Has a full understanding and capability in the analytical process for all cases of

underwriting and non-underwriting related to PSF job scope.

2. To manage and monitor daily PSF activities in servicing the Sales Force by providing

solutions based on Policy Provision and SOP and to meet the given KPI.

3. To manage and monitor PSF Pending Interaction and to take any required initiatives to

reduce the pending ratio at the agreed level.

4. To support and facilitate whenever needed in solving problems & queries from Sales

Force.

5. To maintain a strong relationship with other teams or dept by having a clear

communication and focus to the solution.

6. To give quick response interaction by WhatsApp Business or other official

communication channel and to meet the given KPI

7. To do other assign tasks or activities to meet the KPI