Executive Assistant Manager Delonix Hotel Karawang

3 months ago

Jakarta, Indonesia AYANA Hospitality Full time

**Responsibilities**
- Assist the General Manager in overseeing hotel operations, including guest services, housekeeping, food and beverage, and maintenance
- Ensure high levels of guest satisfaction through engagement and support of all departments
- Monitor and evaluate staff performance, providing feedback and guidance to enhance productivity
- Develop and implement operational policies and procedures to improve efficiency
- Assist in budget preparation and financial planning, ensuring cost control measures are in place
- Conduct regular inspections of the hotel to ensure adherence to quality standards
- Handle guest inquiries, concerns, and complaints in a professional manner
- Support the General Manager in strategic planning and decision-making processes

**Requirements**:

- Minimum of 5 years of experience in hotel management or a similar role within the hospitality industry
- Strong leadership and management skills, with a proven ability to motivate and guide teams
- Excellent communication and interpersonal skills
- Proficient in hotel management software and Microsoft Office Suite
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Fluent in English; proficiency in additional languages is a plus
- Bachelor’s degree in Hospitality Management or a related field is preferred
- Strong problem-solving skills and a customer-focused mindset

**Benefits**
- Positive Working
- Great Environment
- Supportive Team Work

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