Education Manager
6 months ago
LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent - that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?
**Position Purpose**:
The purpose of the role is to design, deliver and execute an effective training plan across all Dyson retailers, the front-line team and demonstrators (Experts & Stylists) covering all aspects of product knowledge and ‘why Dyson’ sales skills. Accountability for training budget and team management.
**Description of Duties**:
Deliver internal training and education on all new and existing products, to support the development, knowledge and engagement of Dyson products within the front-line teams (Experts/Stylist, Retail activation team, and NAM Team)
- Develop and deliver comprehensive training sessions on new and existing products to ensure knowledge, engagement and enthusiasm is transferred
- Coach, deliver constructive feedback and ensure a high level of product knowledge and sales skills are embedded and transferred to front line teams
- Adapt, develop and execute the Training programmes for Dyson and Retailer´s sales staff.
- Work with external providers to develop Training programmes that build the capability of our Sales Team
- Prioritize remote teams of retail and customer care where existing gaps are greatest and team sizes largest.
- Support core commercial teams where first line management roles are common and line manager skill set may not have been broad or deep.
- Develop role play materials to drive a culture of giving and receiving feedback and influence functional leaders to prioritise this as a top-down behavior.
- Develop strong relationships with HR Business Partners, individuals and understand processes within the market to support facilitating relevant sessions and ensure visibility of activity and desired outcome.
The purpose of this role is to work collaboratively with our National Account Team, District & Area Managers and Marketing to develop annual strategies per retailer and per category and create annual content.
- Build and foster a strong Experts (Sales Advisors) and Stylist (Beauty/Hair Sales Advisors) community by delivering and executing impactful and inspiring training for our Experts and Stylists community.
- Collaborate with the marketing team to prepare visuals and guidelines that are locally relevant and compliance with Dyson standards.
- Ensure Dyson Perfect demo is well executed in stores working closely with trade marketing.
- Be the voice of the market into global training meetings, stay update on the new technology and available Dyson resources.
- Visit stores at least on a bi-monthly basis to ensure perfect demo is executed - regular travel is required.
Deliver external training sessions to retailer store staff, driving Dyson brand advocacy and enhancing their ability to sell Dyson products.
- Plan, design and deliver training through ‘Dyson or retailer academies’, increasing their product knowledge, awareness of the brand and help them deliver the ‘why Dyson’ message.
- Liaise with Marketing and the retailer to produce materials for store staff to be used in conjunction with training sessions and ways of selling to drive advocacy.
- Plan focused training sessions in line with market activity to support Dyson plans. Provide training tools to enable excellent sales execution.
Provide a comprehensive induction program to ensure all new colleagues are equipped with the knowledge and tools to excel within their role
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