IT Application Support
4 months ago
Create the tickets issue.
- Handling the tickets problem.
- Identifies and diagnose issues and problems.
- Determine the best solution based on the issue and details provided by customers.
- Escalate (if needed) unresolved problems to a higher level of support.
- Monitor issues from start to resolution.
- Follow up and update customer’s issue status and progress.
- Update Frequently Asked Question.
- Hand over tickets to the next on duty agent.
- Reporting the tickets update to L1 Team Shift Leader.
**Job Type**: Contract
Pay: Rp6,000,000 - Rp7,000,000 per month
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IT Application Support
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IT Application Support
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Marketing Database Support
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IT Field Support Area Tangerang
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Riegl Business Development and Technical Support
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SAP Bw
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Smart City Specialist
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Business Analyst
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Fit Out Staff Bsd
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Customer Services
5 months ago
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Customer Services
5 months ago
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