Leader Application Support

4 days ago


Jakarta, Indonesia PT Lawencon Full time

Persyaratan

Exposure to microservices technology stack will be an added advantage
Writing scripts, database queries, generating capacity and performance reports
Change Management / Problem Management / Capacity and performance management
Resiliency and redundancy designs
Interfaces and Messaging systems
Demonstrate accountability, leadership, independent initiatives and willingness to lead.
Strong team player with management skills. Flexible and being able to manage time effectively.
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with mínimal supervision.
Experience in leading staff in a Production Support group in a high availability / mission critical environment.
Ability to technically analyse problems encountered with these systems and employing technical skills to overcome them.
Solid understanding of ITIL methodology
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise.
Efficiently and effectively manages work, time, and resources
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Strong problem solving and program execution skills while being process orientated
Self-motivating and delivery-focused individual
Proven ability to communicate and develop long lasting relationships with all levels of management in a clear, concise manner Tanggung Jawab

Team Lead of Level 2 Application Support Analysts with people management responsibility
Lead cross-functional teams to troubleshoot and resolve, communicate complex incidents and deep underlying issues
Conduct performance analysis and fine tuning of real time and batch systems
Ensure essential process / procedures are followed and contribute to defining standards. Drive the change in culture to ensure Production Support best practices is implemented while ensuring partnerships with developers and business partners are strengthened
Execute continuous service improvement plan, process improvement and automation
Act as a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
Communicate and interact with infrastructure and supporting technology groups across a distributed environment to drive problem resolution and service levels
Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Follow through to ensure incidents and problems are resolved according to SLA



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