Duty Manager

1 month ago

Yogyakarta, Indonesia Marriott International, Inc Full time

**Additional Information** Duty Manager - Front Office

**Job Number** 23209893

**Job Category** Rooms & Guest Services Operations

**Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

**Duty Manager - Front Office**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a depa

  • Event Manager

    1 month ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23197153 **Job Category** Event Management **Location** Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event...

  • Technical Project Manager

    1 month ago

    Yogyakarta, Indonesia AccelByte Full time

    At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox...

  • Accounts Receivable Associate

    1 month ago

    Yogyakarta, Indonesia DomaiNesia Full time

    **Detail**: Full-time salaried position in our Jogja-based headquarter **Roles**: **Primary Responsibilities**: - Collect payments from customers - Collect withholding tax certification from customers - Maintain records regarding customers - Monitor cash balance to ensure adequate funds are available - Process customer payments according to established...

  • HR Officer

    1 month ago

    Yogyakarta, Indonesia Coding Collective Full time

    Company Details Fast-growing and developing IT business solution enterprise in South East Asia. We provide the best solution for your business need. Job Descriptions **DUTIES AND RESPONSIBILITIES** **The successful applicant will carry out the following duties and responsibilities**: - Performing administrative tasks. - Overseeing employee health and...

  • HR Manager

    1 month ago

    Yogyakarta, Indonesia AccelByte Full time

    At AccelByte, our mission is to empower game creators by providing them with the backend platform and tools required to make scalable, reliable AAA-quality games. The company was founded in 2016 by industry veterans who have engineered online systems for some of the largest game and distribution platforms in the world including Fortnite, Epic Store, Xbox...

  • Events Manager

    4 weeks ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Events Manager **Job Number** 24022730 **Job Category** Event Management **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** **Event Manager -...

  • Sysadmin Administrator

    1 month ago

    Yogyakarta, Indonesia Coding Collective Full time

    Company Details Fast-growing and developing IT business solution enterprise in South East Asia. We provide the best solution for your business need. Job Descriptions **DUTIES AND RESPONSIBILITIES**: - Establish standards and best practice for development, operation, backup, and recovery of database system - Managing data integrity, decide data recovery &...

  • HR Staff

    1 month ago

    Yogyakarta, Indonesia Aksoro Full time

    **Role Description** This is a part-time on-site role in Kalimantan for a Human Resources Supervisor. The Human Resources Specialist will be responsible for executing HR-related duties on a professional level, working closely with senior HR management. They will support HR policies, employee benefits, personnel management, and compliance in accordance with...

  • Assistant Recreation Manager

    5 days ago

    Yogyakarta, Indonesia Marriott Full time

    Job Number 24087519 Job Category Golf, Fitness, & Entertainment Location Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists with managing aspects of the pool...

  • Performance Marketing Specialist

    1 month ago

    Yogyakarta, Indonesia PT Qwords Company International Full time

    Qwords is an IT company with more than 15 years of experience in providing hosting management, cloud & data center solutions, and domain name services. Tens of thousands of domestic and foreign customers have entrusted their services to us. We are looking for an extraordinary individual to join our team as a **Performance Marketing...

  • Sales Executive

    3 days ago

    Yogyakarta, Indonesia Wariz Training Full time

    Job Overview: **Duties**: - Develop and implement sales strategies to achieve targets - Utilise Salesforce or similar software to manage leads and track progress - Communicate with clients in English and Spanish to understand their needs and provide solutions - Conduct telemarketing activities to generate leads and close sales **Experience**: - Proven...

  • Food & Beverage Manager - Yogyakarta Marriott Hotel

    4 days ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Food & Beverage Manager - Yogyakarta Marriott Hotel **Job Number** 24092898 **Job Category** Food and Beverage & Culinary **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Sr Revenue Management Analyst-yogyakarta Marriott

    3 days ago

    Yogyakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** Revenue Management Analyst-Yogyakarta Marriott Hotel **Job Number** 24093721 **Job Category** Revenue Management **Location** Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Team leader, operation

    2 weeks ago

    Yogyakarta, Yogyakarta, Indonesia Concentrix Full time

    >> Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies Exercises...

  • Food & Beverage Manager - Yogyakarta Hotel

    3 days ago

    Yogyakarta, Yogyakarta, Indonesia Marriott Full time

    Additional Information Food & Beverage Manager - Yogyakarta Marriott HotelJob Number Job Category Food and Beverage & CulinaryLocation Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, IndonesiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFood & Beverage Manager - Yogyakarta...

  • Food & Beverage Manager - Yogyakarta Marriott Hotel

    1 day ago

    Yogyakarta, Indonesia Marriott Full time

    Additional Information Food & Beverage Manager - Yogyakarta Marriott Hotel Job Number 24092898 Job Category Food and Beverage & Culinary Location Yogyakarta Marriott Hotel, Jalan Ringroad Utara, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB...

  • Backend Developer

    4 days ago

    Yogyakarta, Indonesia Mengajionline.com Full time

    **Company : Akram Afifi Holdings Sdn Bhd** Company : Akram Afifi Holdings Sdn Bhd Industry : Educations Position : Back-end Developer Office hour : 9.00 am - 6.00 pm (Remote) Probation : 3 months **Back End Developer** Job Overview **Responsibilities and Duties** - Main focus on coding and debugging - Collaborate with Front-end developers - Define...

  • Customer Service Representativenative Vietnamese

    4 weeks ago

    Yogyakarta, Indonesia Tekrecruiters Full time

    **Client Service Representative** Duties & Responsibilities: callbacks. - Understand customer inquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following the client’s...

  • Customer Service Representativenative Vietnamese

    4 weeks ago

    Yogyakarta, Indonesia Tekrecruiters Full time

    **Client Service Representative** Duties & Responsibilities: callbacks. - Understand customer inquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following the client’s...

  • Chef de partie-banquet, yogyakarta marriott hotel

    3 weeks ago

    Yogyakarta, Yogyakarta, Indonesia Marriott Hotels Resorts Full time

    JOB SUMMARY Chef de Partie-Banquet, Yogyakarta Marriott Hotel Assists the Sous Chef in ensuring the quality, consistency and production of areas of responsibility in Banquet kitchen, Yogyakarta Marriott Hotel. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works with team to improve...