Costumer Service Specialist

2 weeks ago


Jakarta, Indonesia Mondelēz International Full time

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

**How you will contribute**

You will:

- Manage the order fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional alignment
- Use appropriate tools and processes such as availability checks and stock allocation rules
- Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Good numerical, analytical and logical reasoning skills
- High-level of SAP competence
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills

**More about this role**

This position will support 78% Business of Modern Trade with exposure to order management process until the invoicing and maintaining stock. Required someone with excellence communication skill with ability work with various cross functional and external stakeholders. preferably with Finance or Economic Management Background.

**No Relocation support available**:
**Business Unit Summary**:
**Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like **_Oreo _**and **_Tiger _**biscuits, **_Kinh Do _**mooncakes, **_Jacob’s _**crackers, **_Cadbury Dairy Milk _**chocolate, **_Tang _**powdered beverage, **_Halls _**candy and **_Eden _**cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Order Management (OTB)

Customer Service & Logistics


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