Customer Care Front Office Executive Fl

1 week ago

Depok, Indonesia Givaudan Full time

Step into our world of creativity and joy

Customer Care Front Office Executive FL
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Customer Care Front Office Executive in Indonesia - Your future position?**
As Customer Care Front Office Executive in Givaudan, a company leader in the fragrance and flavour industry, you will Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way. In this exciting role you also will:

- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines.
- Resolve issues and handle customer complaints internally and externally.
- Confirm pricing, inventory availability and provide ship date information.
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant.
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations.
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
- Identify opportunities for improvements in customer care.

**You?**
Are you someone who wants to grow and shape your own world? Who need a new challenge and bring excellent contribution to company? Then come and join us - and impact your world. Your professional profile includes:

- Vocational diploma or Bachelor’s with 2 to 3 years in customer facing role.
- Basic Knowledge of SAP or Order Entry Systems and Basic Inventory Management knowledge.
- Having a good Interpersonal and Communication Skills, Proven Success in Customer Relationship Management and negotiation skills.
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

**Remote working**:Hybrid

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