Id - Customer Success Executive

2 days ago


Batam, Indonesia Eezee Full time

The Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience while building commercial relationships with new and existing customers.

**Job Interactions & Interface**:
This role interacts with cross-functional teams: BD, Operations, Seller, PIMS, L&F, Finance, HR, etc.

This role reports to: CS Team Leader

**Key Responsibilities**

2. Ensuring customer enquiries are addressed in a timely manner in the areas of:

- Pushing timely quotations through Eezee system (QnF; liaising with Sourcing and Order Management Team)
- Updating customers on stock availability
- Updating customers on logistic arrangements
- Claim, exchange & refund

3. Working with Sales Team (BD) to ensure a seamless onboarding of Enterprise accounts

4. Gain deep familiarity with Key and SML account requirements in collaboration with the

Buyer and Account Management team
- Regular purchase cycles - trigger re-stock notifications and monitoring orders o Industry categorization by collaborating with BD or Seller Team
- Product requirements and criteria
- Understanding customer needs through active listening and need-based questions

5. Uphold customer service standards by being Eezee’s champion on:

- Voice procedures
- Being a partner to our clients, we represent client’s needs and requirements
- Building a relationship with our customers

6. Collaborating with Seller, Operations and PIMS (Product Category) teams to ensure a consistent tracking of key data points for reporting

7. Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner.

**Requirements**:

- At least 1-2 years of experience in Customer Success is a must
- Experience in Outsourced Procurement/Sourcing/B2B is highly preferred
- Experience in supporting commercial/sales team in revenue generation
- Industrial savvy is highly preferred

At Eezee, we recognize effort geared towards producing results. High performers can get promotions, pay increments, and stock options as part of regular review.

**Job Category**:Customer Success Executive**Job Type**:Full Time**Job Location**:Batam ID indonesia



  • Batam, Indonesia Eezee Full time

    **Job Overview** The Operations Management Executive is responsible for supporting the success of supplier activities of Eezee through managing daily workflow tasks and projects set out by the Operations Management Assistant Manager. **Job Interactions & Interface**: This role interacts with internal staff: BD Buyer Team, PIMS Team, Client Services This...


  • Batam, Indonesia Eezee Full time

    **Job Overview** **The PIM Executive** is responsible for supporting the commercial growth of Eezee through active prospecting and maintaining internal product data. **Job Interactions & Interface**: This role interacts with internal staff: Business development, Operations, and Product. This role reports to: PIM Manager **Key Responsibilities** - Have a...

  • Mechanical Executive

    21 hours ago


    Batam, Indonesia IFFCO Full time

    **Job Summary**: Assuring the plant machinery are fitting and in good condition to perform the expected performance minimizing the relevant costs of spare parts and down time. Also, responsible for developing and modifying production lines and layout for the maximum utilization and to achieve the BU budget **Roles & Responsibilities**: - For the uptime of...


  • Batam, Indonesia Eezee Full time

    **Job Overview** The HR Specialist / Executive reports to the HR Head and is responsible for supporting the growth of Eezee’s talent capital through supporting key activities relating to talent acquisition, operations, and management. **Job Interactions & Interface**: This role interacts with internal staff: BD Buyer Team, Supply Chain Team, Seller Team,...


  • Batam, Indonesia Luce Maintenance Group Pte Ltd Full time

    **Luce SG** Batam IDR 7,250,000 - 10,250,000 Gross per month We’re a Singapore-based service platform looking for an Operations Executive to join our team in Batam! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture. **The...


  • Batam, Indonesia IFFCO Full time

    Job Summary- Establish optimum long, short & medium term shipment & effective logistics plans to meet market requirements etc with optimum utilisation of available resources. The Job Location is in BATAM, Indonesia.- Roles & Responsibilities- Handling documentation pertaining to export shipping, based on L/C and/or other credit terms - Compliance Checks of...


  • Batam, Indonesia Luce Maintenance Group Pte Ltd Full time

    **Luce SG** Batam IDR 7,250,000 - 10,250,000 Gross per month We’re a Singapore-based service platform looking for an HR Operations Executive to join our team in Batam! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture. **The...


  • Batam, Indonesia Quantum Blue Marketing and Fulfilment Full time

    Overview: We are seeking a dedicated Online Customer Service Manager to lead our customer service team in delivering exceptional service experiences to our customers. This role is perfect for someone who thrives in a remote working environment and has a passion for helping people through innovative and efficient customer service. **Responsibilities**: -...


  • Batam, Riau, Indonesia Pengiklan Anonim Full time

    We are looking for a highly motivated Performance Marketing Executive to join our marketing team. As a Performance Marketing Executive, you will be responsible for driving revenue growth through data-driven marketing strategies and ensuring seamless execution of marketing initiatives.Key ResponsibilitiesDevelop and execute marketing plans to drive revenue...

  • Sales Executive

    2 weeks ago


    Batam, Indonesia Optimus Auto Trading Pte Ltd Full time

    JOB RESPONSIBILITIES: - Find and approach potential clients. Promote and sell our automotive products and services. - Manage Relationships: Build and maintain good relationships with clients. Provide excellent customer service. - Meet or exceed sales goals. Track and report on sales activities. - Keep up with market trends and competitor activities. -...


  • Batam, Indonesia PT Recruit First Indonesia Full time

    **Deskripsi Pekerjaan**: - Mengakuisisi UMKM (warung sembako, toko pulsa, dll.) untuk menggunakan aplikasi keuangan. - Melakukan berbagai kunjungan ke berbagai merchant per hari. **Kualifikasi**: - Usia maksimal 35 tahun - Pengalaman sales FMCG lebih disukai - Terbiasa bekerja dengan target - Memiliki kendaraan pribadi (motor) dan SIM C **Benefit**: -...


  • Batam, Indonesia Zurich Insurance Full time

    Job Summary- To undertake sales activities in the Business Unit ensuring the delivery of sales and marketing targets. Manage and develop the distribution partners and relationships to deliver growth and profit metrics. - Job Accountabilities - Key Accountabilities- Manage and develop; new and or existing distribution partner; relationships.Responsible for...

  • Sales Manager

    2 weeks ago


    Batam, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25040242 **Job Category**Sales & Marketing **Location**Komplek Panorama Nagoya Sungai Jodoh Batu Ampar, Batam, Riau Islands, 29432, Indonesia **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales...


  • Batam, Indonesia BizLink Full time

    **Descriptions**: **Company: PT Bizlink Technology Indonesia**: **Location: Indonesia-Batam**: **Responsibilities**: - Provide leadership and manage a team of process engineers or industrial engineers, and technical staff on normal operation and project basis work. - Lead the design and implementation of new manufacturing processes, from concept development...

  • Sourcing Executive

    2 days ago


    Batam, Indonesia BizLink Full time

    **Descriptions**: **Company: PT Bizlink Technology Indonesia**: **Location: Indonesia-Batam**: **Responsibilities**: - Develop and implement sourcing strategies to support production objectives while optimizing costs and maintaining quality standards. - Manage and conduct raw material sourcing activities in local and global context at Batam - Source and...

  • Branch Manager

    2 weeks ago


    Batam, Indonesia DHL Full time

    Are you a strategic thinker with a passion for driving business success? We are seeking a dynamic Branch Manager to define and implement strategies for our specific line of business at the branch level. In this role, you will lead operations to achieve both short-term and long-term financial and operational objectives, including profitability, revenue...


  • Batam, Indonesia Caterpillar Full time

    **Career Area**: Manufacturing **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Csr Manager

    2 days ago


    Batam, Indonesia BizLink Full time

    **Descriptions**: **Company: PT Bizlink Technology Indonesia**: **Location: Indonesia-Batam**: **Responsibilities**: - Develop and implement sales strategies, goals, and action plans to achieve targets and objectives set by management. - Monitor and analyze sales performance metrics, such as manufacturing cost, conversion rates, average order value,...


  • Batam, Indonesia Infineon Technologies Full time

    In this role, you will be responsible for preparing the annual budget (TCR). Forecasting, ensuring accurate resource allocation referring to projects/activities (ToQ, EoQ, GL Convention, Motivational Talk, others), and cost-saving initiatives. Establishing operating standards (OJTI, IWI), and ensuring that critical 4Mand CRE procedures are followed....


  • Batam, Indonesia PT. Inovasi Karya Batam Full time

    Tugas dan Tanggung Jawab: - Mencari customer B2B dan memperluas area pemasaran. - Memiliki kemampuan komunikasi, presentasi, negosiasi yang baik. - Mem-follow up, monitoring, dan handle penjualan secara online. - Membina hubungan baik dan membangun database dengan customer. - Membangun brand mindset ke klien. - Bertanggung jawab atas target penjualan. -...