Network Operations Center Engineer

5 months ago


Jakarta, Indonesia Sea Limited Full time

**Network Operations Center Engineer (Marketplace) - Sea Labs**

Engineering and Technology - Sea Labs Indonesia, Jakarta

Entry Level

Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.

**Monitoring Operation**
- Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and services
- Monitor Shopee’s services and respond to graph/log anomalies, system alerts
- Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
- Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
- Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)

**Incident Management**
- Root cause analysis on critical system issues in Shopee
- Improvement plans collection, evaluation and tracking within Shopee Engineering team
- Loss budget control within multiple Shopee engineering stakeholders

**Cross-Team Coordination**
- Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification
- Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team

**Monitoring Analysis**
- Summarise and report on monitored systems in a regular basis and convert data insights into actionable items

**Monitoring Automation**
- Develop tools or automation scripts on above responsibilities to improve team's efficiency

**Job Requirements**:

- Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields
- Less than 1 year of experience welcomed
- Knowledge of computer systems and computer networks
- Competent in technical report writing and documentation



  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Network Operation...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solutions by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Network Operation...


  • Jakarta, Indonesia Sea Limited Full time

    Engineering and Technology - Sea Labs Indonesia, Jakarta - Entry Level - Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service...


  • Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelEntry Level- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve...


  • Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time

    2+ years of IT infrastructure operations experience. - Computer/Server Hardware Troubleshooting experience. - Basic understanding of Network operation / support experience - Written & verbal communication skills - This role involves covering 24x7 shift rotation Do you have a passion to install, deploy, service and maintain mission critical IT infrastructure...

  • Network Engineer

    2 weeks ago


    Jakarta, Indonesia Lightsup Network Solutions Sdn Bhd Full time

    **JOB RESPONSIBILITIES**: 1. Implementation of IT solutions specializing in networking, including wireless, satellite and security solutions such as firewalls, understand how to work with data center trace routing and cabling. 2. Conduct live demo, simulation, site installation, Proof of Concept (POC) or any project that requested by management to meet the...

  • Data Center Operations

    2 months ago


    Jakarta, Indonesia PT. Cyber Network Indonesia Full time

    Deskripsi Pekerjaan: 1. Menerima dan menangani keluhan pelanggan. 2. Monitoring data center melalui DCIM, VMS dan OMS 3. Pendampingan visitor data center. 4. Melakukan pencatatan keluar masuk barang 5. Melakukan daily checklist suhu, kelembaban dan pemakaian daya 6. Menerima dan melakukan pengecekan dengan cepat dan tanggap terhadap formulir permintaan...

  • Data Center Operation

    5 months ago


    Jakarta, Indonesia Talent Creative IND Full time

    PT Sigma Global Teknologi sedang mencari Data Center Operation Requierment - Kandidat memahami cara kerja, operasional dan konsep infrastruktur Data Center seperti : Genset, UPS, PAC, Fire System, Access Door Lock, Surveillance Camera, WLDS. - Kandidat mengerti konsep dan operasional Structure Cabling untuk Data Network. - Kandidat terbiasa bekerja dengan...


  • Jakarta, Indonesia PT Amazon Data Services Indonesia Full time

    1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...

  • System Engineer

    5 months ago


    Jakarta, Indonesia Tokopedia Full time

    **Description**: **About The Role** As a System Engineer - Networking in the Tokopedia Infrastructure team, you will play a pivotal role in designing, building, and maintaining networking solutions. Your responsibilities will include working on both on-premise and cloud data center environments, ensuring the highest levels of reliability, security, and...

  • Network Engineer

    5 months ago


    Jakarta, Indonesia Lightsup Network Solutions Sdn Bhd Full time

    **JOB RESPONSIBILITIES**: 1. Implementation of IT solutions specialising in networking, including wireless, satellite and security solutions such as firewalls, understand how to work with data center trace routing and cabling. 2. Conduct live demo, simulation, site installation, Proof of Concept (POC) or any project that requested by management to meet the...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Manage Service Operation...

  • Network Engineer

    4 weeks ago


    Jakarta, Indonesia MyRepublic Full time

    MyRepublic ID is #hiring! Network Engineer **Requirements**: - Min. Bachelor degree in Engineering (Electro, Informatics, etc) from reputable university - Have experience in telecommunication company min. 2 years - Understand in detail the FTTH network (passive & active network) - Understand CME (civil, mechanical, electrical) inbuilding, outdoor cabinet...

  • Core Network Engineer

    5 months ago


    Jakarta, Indonesia Elabram Full time

    Job Description - Responsible for Packet Switch /Unified Subscriber Center /Circuit Switch /IP Multimedia Subsystem product project implementation, engineering design, configuration and troubleshooting. - Responsible for Corrective and Preventive maintenance of Core, VAS and IN network elements within defined SLAs. - Responsible for Fault management in terms...


  • Jakarta, Indonesia PT. Adicipta Carsani Ekakarya Full time

    **Job Requirements**: - Pendidikan mínimal setingkat S1 Teknik / Komputer / Manajemen - Pengalaman pekerjaan bidang IT selama mínimal 12 (dua belas) tahun - Pengalaman sebagai manager/leader/supervisor dan/atau yang setingkat mínimal 3 (tiga) tahun - Memiliki sertifikasi JNCIE/CCDE/CCNA - Pemahaman terkait Manajemen Krisis - Pemahaman terkait Pengelolaan...


  • Jakarta, Indonesia Astra Graphia Full time

    Full Time, Jakarta - Perform day to day operations for Network Operation in Customer - Troubleshoot Network Device specifically for Firewall Fortigate, Cisco Meraki AP and Switches, Servers, AD and also Maintain Internet and VPN Connectivity and Deliver the SLA to highest standard as required - Manage and Coordinate with the Building Management Vendor ISP,...


  • Jakarta, Indonesia PT Amazon Data Services Indonesia Full time

    1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...


  • Jakarta, Indonesia Lintas Media Danawa Full time

    **Job Requirements**: - Pendidikan mínimal setingkat S1 Teknik / Komputer / Manajemen - Pengalaman pekerjaan bidang IT selama mínimal 12 (dua belas) tahun - Pengalaman sebagai manager/leader/supervisor dan/atau yang setingkat mínimal 3 (tiga) tahun - Memiliki sertifikasi JNCIE/CCDE/CCNA - Pemahaman terkait Manajemen Krisis - Pemahaman terkait Pengelolaan...


  • Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time

    1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...


  • Jakarta, Indonesia PT Amazon Data Srvcs Indonesia Full time

    1. Demonstrate skills, competencies, and capabilities in leading and managing operation of critical facilities which require in-depth knowledge in electrical, mechanical, and control system 2. In depth knowledge of Data Center Facilities such as generators, chillers, cooling towers, air handling units, UPS and DRUPS, electrical sub distribution systems, fire...