IT Supervisor

3 days ago

Jakarta, Indonesia KSPS Full time

Arrange the L1 Agent Shift allocation.

Act as a Trainer to the new L1 Agent and customer.

Make a Standard Operational Procedure (SOP) for the L1 Agent.

To supervise the agent in handling problem tickets.

Monitoring daily ticket and incident handled.

Make a routine weekly meeting to discuss the internal and ticketing issue.

Periodically report the operational issue to the L1 Service Desk Manager.

Advise on technical solutions and provide guidance.

Maintain service level standards.
Degree in Informatics Technique, Information Systems, or Computer Engineering

Minimum 4 years working experience as IT Supervisor or in a similar role.

At least 4 years experience in managing and leading an IT Service Desk team.

Demonstrated progressive experience in the supervision of a Service Desk team.

Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.

Solid track record especially in FMCG /Consumer Goods Industry

Strong understanding of ITIL best practices

Good working knowledge of POS, infrastructure, ticketing system/call center.

Good understanding in network, cloud, server, storage, virtualization, etc.

Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team.

**Employment type**: project based

**Personnel allocation**: Multinational Companies - BSD City Tangerang but Willing to be assigned out of town

  • Store Supervisor

    4 months ago

    Jakarta, Indonesia PT IT PRO Teknologi Full time

    Note : Wajib memiliki pengalaman sebagai supervisor store pada industri IT, selain itu tidak akan diproses. Tanggung Jawab Utama: - Mengawasi operasional harian toko: Memastikan kelancaran operasional toko, termasuk prosedur pembukaan dan penutupan, kebersihan toko, dan pemeliharaan. - Supervisi tim: Memimpin dan mengawasi staf toko, termasuk penjadwalan,...

  • Marketing - Lead Gen Specialist

    3 months ago

    Jakarta, Indonesia IT Group Indonesia Full time

    Leads verification and qualification by Calls (minimum of 35-40 per day) - Leads appointment meeting/eMeeting arrangement (minimum of 2 leads per week) - Weekly leads progression report with Marketing Lead, Sales Manager & Sales Head Event invites - Generating new leads using other channels aside from the old database. Targets discussed & agreed upon by the...