Digital Reputation and Crisis Manager Ruby Labs

1 month ago


Jakarta, Indonesia Ruby Labs Full time

**About us**:
**About the job**:
We are seeking a skilled and passionate Digital Reputation and Crisis Manager to join our team. In this role, you will oversee and enhance the online reputation of multiple companies within our group. With at least 3 years of proven experience in ORM and a track record of successful case management, you’ll play a key part in safeguarding and strengthening our brand presence.

Join us to build, maintain, and elevate a positive online reputation across all platforms, ensuring our products and services are highly regarded by our audiences.

**Responsibilities**:

- Audit the online reputation of all group companies.
- Develop and implement strategies to enhance and maintain a positive reputation.
- Monitor and identify potential risks to the brand’s online presence.
- Proactively monitor for copyright violations and unauthorized use of content.
- Manage takedown procedures for violations.
- Track brand mentions, reviews, and feedback using ORM tools.
- Analyze data to identify trends and areas for improvement.
- Address negative reviews and comments to improve brand perception.
- Engage with audiences to maintain a positive reputation.
- Develop content to strengthen branding and online presence.
- Work with internal teams to ensure alignment with the brand’s voice.
- Prepare and execute plans for managing reputation crises.
- Lead quick and effective responses during critical situations.

**Qualifications**:

- Minimum of 3 years of experience in online reputation management with successful cases.
- Experience in copyright protection and brand defense.
- Strong understanding of digital rights management.
- Proven track record of handling multiple company profiles simultaneously (at least 1 is required, multiple is nice to have).
- Strong understanding of ORM tools and techniques.
- Excellent communication and interpersonal skills.
- Familiarity with social media platforms, review sites, and other online channels.
- Ability to create compelling content and engage with audiences.
- Crisis management and problem-solving skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.

**Location**:
**What We Offer**:

- ** Remote Work Environment** - Embrace the freedom of working from anywhere, anytime, fostering a better work-life balance.
- ** Unlimited PTO** - Experience the freedom of unlimited paid time off, allowing you to take the time you need to recharge and maintain your personal well-being without the constraints of a fixed number of days.
- ** Company-provided laptop** - We provide employees with powerful Apple MacBooks if needed, ensuring top-notch performance, energy efficiency, and seamless productivity.
- ** Independent Contractor Agreement** - Unlock the benefits of flexibility, autonomy, entrepreneurial opportunities, tax advantages, networking opportunities, reduced employment obligations, and location independence.

**Interview Process**:

- Recruiter Screening (40 minutes)
- Technical Interview (60 minutes)
- Final Interview (60 minutes)

**Life at Ruby Labs**:
At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

Li-Remote


  • Reputation Manager

    2 months ago


    Jakarta, Indonesia Ruby Labs Full time

    **About us**: Ruby Labs is a leading tech company founded in 2018 in London, UK. We create innovative consumer products across the health, education, and entertainment sectors, serving over 100 million users annually. Our self-funded independence allows us to make bold decisions, innovate rapidly, and maintain a strong company culture. We operate with a...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: Ruby Labs is hiring a Business Development Specialist for one of its portfolio products. In this role, you will maintain and execute the company’s business development workflow and operations and help establish relationships with companies that will contribute to the company’s tech stack. You will play a significant role...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: We are seeking a talented and innovative Ad Creative Producer to join our dynamic marketing team at Ruby Labs. This full-time role is central to driving our advertising creative process across multiple consumer-focused brands. You will be responsible for developing new ad concepts, managing production timelines, and...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: We are seeking a Corporate Legal & Compliance Manager. You will be responsible for overseeing legal and compliance matters across the company’s entities. This role ensures smooth governance, compliance with regulations, and strong inter-entity agreements while minimizing legal exposure and maintaining readiness for...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: **Key Responsibilities**: - Design, implement, and maintain automation workflows using N8N to streamline processes, reduce manual effort, and minimize the costs associated with external software. Continuously monitor and optimize these workflows to ensure maximum efficiency and cost-effectiveness. - Engage in comprehensive...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: At Ruby Labs we are creating a new D2C product in the LegalTech category and we are looking for a skilled Senior Backend Developer to join our team. In this role, you will be instrumental in designing, developing, and maintaining efficient and scalable back-end systems using Node.js (Nest.js) and TypeScript. This position...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: As a Billing Support Associate at our company, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. Your work will be essential in preventing...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: We are creating a new D2C product in the LegalTech/InfoTech category and we are looking for a skilled Mid-Level Frontend Designer to join our team. In this role, you will be instrumental in designing and developing engaging web interfaces that meet high standards of usability and visual appeal. You will work with HTML, CSS,...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: We are seeking a specialized Telegram User Acquisition Manager to drive subscriptions for our web-based products across three brands within our holding company. We are specifically looking for a professional with extensive experience in Telegram advertising, as we value the depth of expertise that comes from long-term focus...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: **Responsibilities**: - Build and maintain strong relationships with hiring managers to understand their needs and priorities. - Collaborate with the Recruitment team to continuously improve recruitment processes and procedures. - Stay informed about industry trends and best practices in talent...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: Power Peptides is a cutting-edge e-commerce platform specializing in the sale of high-grade Research-Purpose-Only (RPO) peptides and nootropics. Our company is dedicated to supplying researchers and enthusiasts with the finest quality products in the market, underpinned by robust testing protocols to ensure unparalleled purity. **About the...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: **Key Responsibilities**: - Execute and optimize performance-based campaigns across mainly Google Ads and Facebook Ads; as well as Instagram Ads, TikTok Ads, and Display networks - Monitor and control key performance indicators including ROI, customer acquisition cost (CAC), and Ad spend for each channel - Conduct a...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: **Key Responsibilities**: - Develop and enhance the billing system to ensure accurate and timely processing of financial transactions. - Conduct code reviews to ensure code quality, best practices, and adherence to coding standards. - Collaborate within the cross-functional team, including DevOps, backend and frontend...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: At WinTech, we are at the forefront of innovation, crafting cutting-edge consumer products that shape the future. Our diverse portfolio spans the health, education, and entertainment sectors, offering exciting opportunities to make a real impact. Our dynamic teams are the driving force behind our success, and we’re always on the lookout for...

  • E-commerce Manager

    1 week ago


    Jakarta, Indonesia Ruby Labs Full time

    **About us**: At Hint, we revolutionize the way people engage with astrology by combining cutting-edge NASA data with personalized guidance from professional astrologers. Our app offers hyper-personalized insights, 1-on-1 consultations, and detailed astrological charts, helping users navigate their lives with greater awareness and confidence. We are...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: At WinTech, we are at the forefront of innovation, crafting cutting-edge consumer products that shape the future. Our diverse portfolio spans the health, education, and entertainment sectors, offering exciting opportunities to make a real impact. Our dynamic teams are the driving force behind our success, and we’re always on the lookout for...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: **About the role**: We are seeking a specialized Telegram User Acquisition Manager to drive subscriptions for our web-based products across three brands within our holding company. We are specifically looking for a professional with extensive experience in Telegram advertising, as we value the depth of expertise that comes from long-term focus...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: At Hint, we revolutionize the way people engage with astrology by combining cutting-edge NASA data with personalized guidance from professional astrologers. Our app offers hyper-personalized insights, 1-on-1 consultations, and detailed astrological charts, helping users navigate their lives with greater awareness and confidence. We are...


  • Jakarta, Indonesia Ruby Labs Full time

    **About us**: At Hint, we revolutionize the way people engage with astrology by combining cutting-edge NASA data with personalized guidance from professional astrologers. Our app offers hyper-personalized insights, 1-on-1 consultations, and detailed astrological charts, helping users navigate their lives with greater awareness and confidence. We are...


  • Jakarta, Indonesia PT IDStar Cipta Teknologi Full time

    PT IDstar Cipta Teknologi is an IT consulting & outsourcing company. We deliver IT solutions to any business on a global scale by providing IT expert and scrum team with flexible arrangement to help our clients adapt to the digital world. We have over 150+ dedicated IT talents and continuously source. We are building future leaders through educating young...