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E-commerce Logistics Service and Experience Expert

1 month ago

Jakarta, Indonesia TikTok Full time

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our logistics service and experience team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

Join us as we drive the future of e-commerce here at TikTok.

**Responsibilities**:

- Provide customers with logistics-related consulting and other related helps
- Build a standard process suitable for cross-border and local-to-local logistics customer service, including building KPI mechanism, tools, systems, etc.
- Establish and improve the platform logistics rules and regulation, complaint, consultation and suggestion handling mechanism, analyze and classify logistics problems, and improve service efficiency through standardizing SOP, by logistics exception handling, to identify business risks and loopholes, and continuously optimize and improve logistics SOP
- Looking into the whole process of logistics performance, through collaborative product construction and data system construction, to monitor, analyze and improve the service experience of users
- Bachelor degree or above, 3 years or above working experience in logistics fulfillment experience
- Proficiency in English and local Indonesian language; ability to speak one of the following languages will be a good plus, including Mandarin, Malaysian, Vietnamese and Thai
- Proactive and continuous improvement attitude, patience and attention to details
- Strong communication and coordination skills, good at handling disputes and emergencies, good at client server experience and results-oriented