Front Office
5 days ago
**Key Responsibilities**:
**1. Guest Engagement**:
- Welcome guests warmly upon arrival and ensure a smooth check-in process.
- Act as the main point of contact for guests throughout their stay.
- Proactively offer assistance and respond to guest inquiries and complaints promptly and professionally.
- Maintain an in-depth knowledge of StayZIN's services, facilities, and local attractions to make recommendations.
**2. Operational Excellence**:
- Oversee daily guest-related operations, including room readiness, cleanliness, and amenities.
- Ensure proper coordination with housekeeping, maintenance, and other departments for timely issue resolution.
- Manage guest check-outs and process billing accurately.
- Regularly update the guest management system with relevant information and feedback.
**3. Promotion & Upselling**:
- Introduce guests to StayZIN’s offerings, such as in-house dining, spa services, and events.
- Actively promote upgrades and packages that enhance the guest experience.
- Collaborate with the marketing team to implement guest promotions and loyalty programs.
**4. Feedback & Improvement**:
- Gather guest feedback through direct interaction or surveys to improve StayZIN services.
- Share insights with management for operational and experiential improvements.
**5. Compliance & Safety**:
- Ensure compliance with StayZIN’s policies and procedures.
- Maintain a safe and welcoming environment for all guests and staff.
**Requirements:Qualifications**:
- Diploma or bachelor’s degree in Hospitality, Tourism, or a related field.
- At least 1 year of experience in guest-facing roles, preferably in a boutique hotel or lifestyle resort.
**Skills**:
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and a proactive mindset.
- Ability to multitask and stay calm under pressure.
- Fluency in English; additional languages are an advantage.
Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan
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