Ict Technician

Maintain the availability and smoothness of ICT services related to computer systems and networks to ensure that hospital and user needs are met through existing or future computer systems and networks
- Carry out routine maintenance and repairs according to user requests for all programs or systems used in the Hospital
- Analyze user needs to translate user needs through appropriate programs or systems
- Carrying out installation, repair and maintenance activities for hardware, software, fax, telephone, CCTV, TV, HT, printer and computer networks
- Carry out end of day processes and back up processes in accordance with predetermined procedures and schedules
- Carrying out project implementation activities in accordance with the work plan that has been prepared and reporting and documenting project implementation activities and progress to ensure the achievement of project targets being implemented
- Handle complaints regarding operational obstacles and record complaints in the logbook and process for handling operational obstacles evaluate and plan improvements to ICT services
- Ensure the confidentiality and security of data in the Hospital to prevent damage and leakage of secrets by external parties
- Collect required data and/or make reports related to operational activities as accountability to superiors and other related parties, including daily, periodic reports and weekly performance reports
- Collect required data and/or make reports related to operational activities as accountability to superiors and other related parties, including daily, periodic reports and weekly performance reports
- Maintain the availability and smoothness of ICT services related to computer systems and networks to ensure that hospital and user needs are met through existing or future computer systems and networks
- Carry out routine maintenance and repairs according to user requests for all programs or systems used in the Hospital
- Analyze user needs to translate user needs through appropriate programs or systems
- Carrying out installation, repair and maintenance activities for hardware, software, fax, telephone, CCTV, TV, HT, printer and computer networks
- Carry out end of day processes and back up processes in accordance with predetermined procedures and schedules
- Carrying out project implementation activities in accordance with the work plan that has been prepared and reporting and documenting project implementation activities and progress to ensure the achievement of project targets being implemented
- Handling complaints regarding operational obstacles and recording complaints in the logbook and the process of handling operational obstacles to evaluate and plan improvements to ICT services
- Ensure the confidentiality and security of data in the Hospital to prevent damage and leakage of secrets by external parties
- Collect required data and/or make reports related to operational activities as accountability to superiors and other related parties, including daily, periodic reports and weekly performance reports
- Implement procedures and practices for quality and safety services, including attending training, collecting data, documenting and/or making reports needed to support the achievement of hospital wide indicators and related department/unit targets

**Qualifications**
- Diploma (D3)/Bachelor Degree from Computer Science/ Information System
- Have minimum 1 year work experience in network administration, hardware maintenance, and software troubleshooting is essential.
- High attention to detail to ensure accuracy in system configurations, documentation, and troubleshooting.
- Understanding of cybersecurity principles and practices to ensure the protection of hospital data and systems.
- Proficiency in operating systems (Windows, Linux), network protocols, and various ICT hardware and software.
- Diploma (D3)/Bachelor Degree from Computer Science/ Information System
- Have minimum 1 year work experience in network administration, hardware maintenance, and software troubleshooting is essential.
- High attention to detail to ensure accuracy in system configurations, documentation, and troubleshooting.
- Understanding of cybersecurity principles and practices to ensure the protection of hospital data and systems.
- Proficiency in operating systems (Windows, Linux), network protocols, and various ICT hardware and software.

**Additional Information**

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.