Quality Assurance Land Load Team Leader
1 month ago
We are seeking a **Team Leader** to oversee the QA Load Team, which is responsible for managing the system uploads of land product contracts. This position is integral to maintaining quality and efficiency in our processes while driving improvements in QA standards.
To excel in this role, you need to be detail-oriented, organized, and self-motivated, with strong analytical and leadership skills. Proficiency in **English** and **Microsoft Excel** is essential, as you will handle process reviews, implement enhancements, and communicate effectively with senior stakeholders.
**Key Responsibilities**:
**Team Oversight**
- You will **manage daily team operations**, ensuring efficiency and adherence to performance standards.
- You will supervise and guide team members to foster collaboration, maintain productivity, and achieve targets.
**Process Ownership & Quality Assurance**
- You will **oversee the QA process** to support team performance and maintain up-to-date knowledge of QA methodologies.
- You will ensure the **accuracy and quality of all team-related reports**, identifying and resolving inconsistencies.
- You will take responsibility for proposing **process improvements** to optimize QA workflows and deliver better results.
**Technical Expertise & Escalation Management**
- You will act as the **escalation point** for team queries, utilizing your technical expertise in land product loading processes.
- You will troubleshoot issues and provide actionable solutions to maintain operational continuity.
**Client Communication & Stakeholder Engagement**
- You will serve as the **primary contact for client queries** related to team performance and deliverables.
- You will actively support the **Senior Team Leader** and **Account Leader** during client calls, offering insights and technical assistance.
**Qualifications**
- **English Proficiency**: Strong written and verbal communication skills.
- ** Microsoft Excel**: Intermediate-level proficiency (e.g., creating trackers, analyzing data).
- ** Analytical Skills**: Strong problem-solving capabilities, with a **logic score above 70**.
- ** Leadership Ability**: Proven ability to manage and motivate a team to achieve their best.
- **QA Experience**: Familiarity with QA processes and methodologies in the travel industry.
- ** Industry Knowledge**: Experience with land product contract uploads or similar systems.
- ** Client Engagement**: Previous experience in roles requiring direct client interaction and management.
**Be Part of ATI Journey**:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 900 employees providing services to our clients across the globe.
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