Customer Success Team Direct

3 weeks ago


Tangerang, Indonesia odoo Full time

BSD Green Office Park, Tangerang, Indonesia_ _

Sales / Direct Customer Success

**About Us**:
You think it's too good to be true? See for yourself. Preview **our 1-click demo.**

**Start a career with us.** **We offer you an extraordinary chance to learn and grow. Be involved with a very exciting product and a great team behind it.

**Responsibilities**:
Join a vibrant and innovative team, working within an organization that values independence, flexibility and personal growth. As an Account Manager in our Customer Success Team (Direct), you'll be responsible for our **_existing customer's _**subscription renewals, retention & satisfaction. The companies you'll be in touch with are end-customers of Odoo. Your job will be to analyze and detect existing pain points in the management software of your customers and provide or up-sell Odoo solutions to improve their efficiency and to ensure a smooth collaboration between all parties involved.

You'll be working in a small, fun and young team with a 'play hard, work hard' mindset.

**Your responsibilities include...**
- Contacting and developing end customers of Odoo
- Acting as the key interface between the customer and all relevant divisions
- Build long term relationships with your customer portfolio (growth)
- Excel in transversal sales & product demonstration
- Main focus is 80% on sales (renewals & up-sell opportunities)

**MUST HAVE**:

- Min. Bachelor degree or higher
- Fluent in Bahasa Indonesia and English
- You are an _excellent communicator_, you like to negotiate and to achieve targets
- Strong knowledge in ERP, business management software and the whole tech industry
- Proactive & sales-driven mindset
- Organized way of working and a problem solver

**NICE TO HAVE**:

- 1 - 3 years of experience in sales and/or account management
- Immediate availability
- Farmer attitude

**VALUES**:

- You are able to work in a fast-paced start-up environment with a hands-on attitude
- You are open-minded and can react to change with agility
- You are a quick and autonomous learner
- You have an entrepreneur mindset and are not afraid to take appropriate initiatives
- Willing to contribute to great company culture



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