Social Media Support Manager

3 weeks ago


Jakarta, Indonesia Algorithmics Full time

**Social Media Support Manager**

We are looking for a communicative Support Manager to handle interactions with our brand’s audience on social media platforms (Instagram, TikTok, Facebook). Your main task will be to promptly respond to messages and comments, engage in dialogues with followers, and convert them into leads — registrations for trial lessons of our courses for kids.

**Responsibilities**:

- Respond to incoming messages and comments on social media (Instagram, TikTok, Facebook) within 1 hour of receiving them.
- Initiate conversations with followers, ask questions, and gently guide them toward registering for a trial lesson.
- Maintain the brand’s tone of communication: friendly, supportive, and professional.
- Provide daily brief reports on the number of leads generated.
- Collaborate with the marketing team to enhance the social media communication strategy.

**Requirements**:

- At least 1 year of experience in customer support or sales via social media (a plus — education or children’s products).
- Excellent communication skills: ability to connect with people, especially parents.
- Sales skills: capability to subtly pitch a product through conversation.
- Basic understanding of Instagram, TikTok, and Facebook (how comments, direct messages, and algorithms work).
- Ability to use Google Sheets to track leads.
- High level of responsibility and organization

**Key KPIs**:

- Number of leads (trial lesson registrations) generated through social media conversations
- Revenue generated from your leads after they convert into paid customers
- Response time to messages — no more than 1 hour during working hours

**Working Conditions**:

- Full-time employment, 5 days a week, from 9:00 to 18:00 Jakarta time
- Remote work — work from anywhere in the world with a stable internet connection.
- Salary: fixed base (IDR 4,000,000 per month) + bonuses for meeting KPIs (+ from 40% to 60% of the base salary).
- Probation period — 1 month.

**Experience**:

- sales: 1 year (preferred)
- social media: 1 year (preferred)



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