Tenant Relation Staff

4 months ago


Bekasi, Indonesia Binakarya Properindo Group Full time

**Ringkasan Posisi**:
Sebagai Tenant Relation Staff, Anda akan berperan dalam menjaga hubungan yang positif antara tenant dan manajemen properti. Anda akan menjadi titik kontak utama bagi penyewa, membantu menyelesaikan masalah, memberikan informasi yang diperlukan, dan memastikan pengalaman penyewa yang memuaskan selama masa tinggal mereka di properti.

**Tanggung Jawab Utama**:
**Relationship**:
Menjaga hubungan yang positif dan berkelanjutan dengan penyewa properti.
Merespon pertanyaan, masalah, dan permintaan penyewa dengan cepat dan efisien.

**Penanganan Masalah**:
Menangani keluhan atau masalah yang diajukan oleh tenant dengan sensitivitas dan profesionalisme.
Bekerja sama dengan tim terkait untuk menemukan solusi yang memuaskan bagi semua pihak.

**Koordinasi Perawatan dan Pemeliharaan**:
Mengoordinasikan permintaan perbaikan atau pemeliharaan dari tenant dengan tim teknis atau pihak ketiga yang relevan.
Memastikan bahwa masalah teknis diselesaikan dengan cepat dan efektif.

**Informasi Properti**:
Menyediakan informasi kepada tenant terkait properti, termasuk fasilitas, aturan, dan kebijakan yang berlaku.

**Pengelolaan Acara Komunitas**:
Mengorganisir dan mengelola acara-acara komunitas untuk meningkatkan interaksi antara tenant dan menciptakan lingkungan yang positif.

**Kepatuhan dan Keamanan**:
Memastikan bahwa penyewa mematuhi aturan dan peraturan properti.
Melaporkan kejadian keamanan atau pelanggaran peraturan kepada manajemen.

**Kualifikasi dan Keterampilan**:

- Pendidikan S1 Ilmu Komunikasi
- Kemampuan komunikasi yang baik, lisan maupun tulisan.
- Kemampuan interpersonal yang baik
- Keterampilan dalam menyelesaikan masalah dengan kepala dingin.
- Pengetahuan tentang aspek teknis dan operasional properti.
- Pemahaman tentang kontrak sewa dan hukum properti.
- Kemampuan untuk bekerja dengan baik dalam tim.
- Kemampuan multitasking dan manajemen waktu yang baik.
- Pengalaman kerja di bidang tenant relation atau layanan pelanggan di industri real estate diutamakan.

**Salary**: Rp4,500,000 - Rp5,000,000 per month


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