IT Support

Resolving problems with networks and other computer systems;
Diagnosing system errors and other issues;
Following up with customers to ensure full resolution of issues;
Running reports to analyze common complaints and problems;
Installing or changing software to fix issues;
Provide accurate information on IT products or services;
Record events and problems and their resolution in logs;
Identify and suggest possible improvements on procedures;
Install, modify, and repair computer hardware and software;
Clean up computers;
Replacing or repairing the necessary parts.
Domicile in DI Yogyakarta are preferable

Proven experience as a help desk technician or other IT support role;
Willing to work at our office in Yogyakarta (WFO/Onsite)

Working experiences in the IT network especially with Mikrotik (IP 4. Hotspot, Routing, Load Balance / Fail-Over), cable crimping;
**Hands-on experience and familiarity in managing various OS**: Linux (Ubuntu-based / CentOS) / Windows / macOS;
Able to use some computer software such as LDAP, UNIFI, VirtualBox / Proxmox, SIP Client / Issabel / Elastix (knowing about ansible will be valued);
Good understanding of programming language (knowing about python will be valued)

Tech-savvy with working knowledge of office automation products, databases, and remote control;
Good understanding of computer systems, mobile devices, network devices, and other tech products;
Ability to diagnose and resolve various technical issues (hardware, software, system, network);
Excellent communication skills;
Customer-oriented and cool-tempered;
Analytical and problem-solving skills.