Consumer Engagement Associate

4 days ago

Tangerang, Indonesia GO-JEK Full time

**About the Role**

They say no man is an island - a notion that holds particularly true for this role. As our CE Associate, you’ll be an instrumental cog in the Jabodetabek Consumer Engagement team) wheel of Gojek that directly impacts the company’s brand awareness and activation. Collaborating with marketing and regional team, your main objective will be to drive consumer engagement through creating mall partnership (Jakarta and Bodetabek) strategy and plan according to local insight in the region. You will have ample opportunity to flex your analytical and creative skill at the same time, and deep consumer understanding, skills, and dive deep into projects surrounding looking for growth opportunities by tailoring local insight into partnership strategy), collectively getting us even closer to engage more consumer.

**What You Will Do**:

- Support District Head for driving consumer engagement focus areas in terms of engagement, partnership with local POI, mall in which will deliver POI domination, POS merchants branding, standard package that will deliver Region target completed orders and active users.
- Creating consumer engagement strategy and plan according to local insight, merchants branding & POI domination and HQ driven initiative amplifications for the region.
- Overseeing completed order transaction and MTU achievement vs target in regular basis, immediate actions to fill the gap if any
- Manage regional/local insight generation for idea creation, translating into key actionable initiatives to build relevance with local residences.

**What You Will Need**:

- Bachelor degree from top university or any well-known universities from each region) or abroad with GPA > 3.2 or equivalent
- Preferably majoring in Marketing Management or Business
- At least 3-4 years of working experience in marketing
- Solid experience in partnership
- Good understanding of local knowledge & demonstrate excellent in Digital Marketing Campaign
- Able to teach related Consumer Engagement knowledge to all CE team
- Easily adapt to change, shows flexibility, prioritisation, organisation and time management skills
- Excellent communication skills with demonstrated interpersonal flexibility and strong team management skills

**About the Team**

Our Regional Consumer Engagement team is a family of 17 people based in Indonesia, specifically in Jabodetabek region. We oversee all things and act as a center of excellence for partnerships and increasing potential visibility in respective region POI or malls and work to create (consumer engagement and brand awareness. It’s our job to ensure that all engagement activities run seamlessly. One of the biggest challenges we had to face is to ensure gojek domination is consistent across Jabodetabek region. We eventually resolved it by doing close coordination with HQ and the regional team. Currently, we’re busy at work on various projects, including one about POI domination, merchants branding.

While our team is based all over the region, we’re a tight-knit group who are bonded by two things: consumer, and customer. For real - our weekly conversations range from (movies and karaoke) to celebrating birthday/moments. But whether you like doing some tiktok challenge :)), we’d be stoked to have you join the fam

**About Gojek**

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

**About GoTo Financial**

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusi

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