Moderation QA

**Description**:

- Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance
- Review track and manage the implementation & efficiency of all quality monitoring procedures and systems
- Conduct reviews of individual and team capability to ensure quality performance meet targets;
- Review client claims and non-compliance issues;
- Conduct data analysis to identify areas for improvements
- Identify and implement best methodology that is appropriate and applicable to improve quality;
- Develop, recommend and monitor corrective and preventive actions;
- Evaluate and audit team quality included in external and internal reports;
- Check and validate any findings and implement appropriate corrective action;
- Maintain standards and performance quality for all services provided;
- Maintain good communication with development teams to improve business processes.

**Requirements**:

- Bachelor’s Degree in Business Administration, Computer Science, Engineering, Business, Statistics, Mathematics, or equivalent
- At least 1 year experience in quality assurance or any similar role of the same capacity stated in the JD.
- Excellent communications skills, speaking, reading and writing in English and Bahasa.
- Strong desire to learn and develop new skills.
- Team player that actively contributes to the group in order to complete tasks and meet goals.
- Proven capability to make data oriented decisions.
- Proficient to detecting patterns, observing, interpreting data, integrating new information, and making decisions based on the data.
- Proficient skills with MS Office and Google Products (Mail, Slides, Sheets, Docs, Drive).
- Excellent interpersonal and communication skills.
- Have experience in services analysis and data analysis.
- Works independently with mínimal supervision
- Willing to work on flexible shift timings including night shift and public holidays.

Jenis Pekerjaan: Penuh Waktu

Gaji: Rp6.000.000 - Rp7.000.000 per bulan

Pendidikan:

- S1 (Diutamakan)

Pengalaman:

- QA: 1 tahun (Diwajibkan)

Bahasa:

- ENGLISH (Diwajibkan)

Kemampuan Bekerja Shift:

- Shift Siang (Diutamakan)
- Shift Malam (Diutamakan)