Health Club Receptionist

4 months ago

Yogyakarta, Indonesia Hyatt Regency Yogyakarta Full time

Summary

To ensure that the guests are offered the highest level of personalized service at all times to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests. Awareness of hotel activities and a proper handover of the pending points for the next shift’s follow-up and action is crucial.

To provide a courteous, professional, efficient, and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Heath Club-related services and products and, to have the ability to recommend Resort activities to upsell and cross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times and to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.

**Qualifications**:

- Min. 1-year work experience in a hotel or larger operations: preferably with experience in luxury international brands.
- Good customer service, communications, and interpersonal skills are a must.
- Excellent in English (both verbal and written).

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