Backend Engineer

2 days ago


Jakarta, Indonesia JULO Full time

Investigate the root cause of a production issue (note findings and analysis) and escalate the issue.

Verify that the fix for the root cause of the production issue is released and successful.

Regularly monitor current stable features for any issues.

**Work well and closely with**:
The Product team

Data Analysts

Internal Users

Android, Backend, Infrastructure Engineers

QA Engineers
We are looking for

A Software Backend Engineer with a passion for resolving User issues and a can-do attitude to work closely with various teams within JULO to monitor, respond, investigate and analyze, escalate and verify production user or system issues.

**Skill Requirements**:
Excellent problem solving skills, ability to break down problems and explain complex concepts, strong attention to detail.

Have strong customer success mentality

Understand about Data analysis using SQL, Excel, and from monitoring tools (Sentry, Datadog, Grafana, etc.)

Excellent communication with various people (verbal and written)

**Can communicate clearly, timely, and professionally**:
With technical and non-technical users,

With leadership roles and individual contributors

In English and Indonesian.

Ability to work both independently and make decisions autonomously, as well as collaborate as part of a global team.

General advanced knowledge of software systems.

Full stack knowledge and software architecture.

Highly skilled in working on Linux-based OS and open source IDE.

Expert in multi-tasking, both in executing and managing tasks thoroughly in issue tracking tools.



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