Operational Manager
2 weeks ago
**Guest experience**: Ensure guests are happy and have a great holiday
- **Staff management**: Oversee staff, including butlers, housekeeping, and maintenance
- **Property maintenance**: Keep the property clean and in good condition
- **Safety**: Keep everyone safe by following rules
- **Training**: Assist in identifying and implementing training plans for staff
- **Cost monitoring**: Monitor departmental costs to ensure they stay within budget
- **Guest feedback**: Handle negative guest feedback in a timely and effective manner
- **Standard operating procedures**: Ensure all standard operating procedures are adhered to
- **Upselling**: Drive upselling within the department
- **Working environment**: Develop and maintain a motivational working environment
Some skills that are needed for a villa manager include:
- Excellent management, operations, and administrative skills
- Problem solving skills
- Good spoken and written English
- Team player skills
- Love of hospitality
- Ability to work with the local community
**Experience**:
- Operational: 1 year (preferred)
**Language**:
- English (preferred)
Willingness to travel:
- 100% (preferred)
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