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Staff Branch Operation

1 month ago

Semarang, Indonesia HSBC Full time

-Job Advert Details

**S**ome careers shine brighter than others.**

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfill your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of **Staff Branch Operation**.

**Responsibilities**:
In this role, you will be responsible to support the service and operation to customer of the branch
- To follow up transaction from the customer through counter teller and follow the SOP
- To follow up every obstacles related with payment and other operation things
- To book wealth product and insurance base on documentation and valid ID, to serve other customer's need such as Cheque book request, debit card and PIN request, SDB customer
- Send and keep transaction document base on SOP
- Follow up customer's complaint to internal department or other branch to solve the problem
Qualifications

**To be successful in this role, you should meet the following requirements**:

- Indonesia Citizen only
- Has 1 years working experience in operational Bank
- Hold a minimum of Bachelor degree
- Able to work in a team
- Strong knowledge in service and operation
- Excellent communication and interpersonal skills
- High motivation and endurance/ resilience
- Proficiency in English and computer literate
- Will be place on Malang and Semarang

**You'll achieve more at HSBC**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment