Supervisore Wfm

What You Will Do: 
a) Communicate to stakeholders on performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues 
b) Analyze the impact of volume, AHT and shrinkage on staffing requirement
c) Leads the workforce team responsible for short-term and long-term workload forecasting, scheduling, real-time resource management and proactively working to meet daily metrics by staying in constant communication with contact center teams
d) Executes communication strategy for regular contact center results provided to the executive leadership team by demonstrating the ability to synthesize quantifiable data into easy to understand actionable recommendations through a consulting mind set
e) Analyze staffing plans and ensure that the Project/Account are appropriately staffed based on client requirement and internal capacity plan numbers
f) Recognize and recommend operational and support improvements.

What You Will Need: 
a) Diploma/Bachelors degree in any field 
b) Proficiency in Microsoft Excel 
c) Has work experience as WFM at least 1 year. 
d) An ability to identify the root causes of issues by analyzing patterns and trends.
e) Analytical interpretation of data 
f) Must be able to work with all levels of the organization in capturing, managing and communicating metrics 
g) Excellent written and verbal communication skills 
h) Interpersonal communication skills

Jenis Pekerjaan: Kontrak
Panjang kontrak: 3 bulan

Gaji: Rp6.000.000 - Rp7.000.000 per bulan

Pengalaman:

- WFM Supervisor: 1 tahun (Diwajibkan)