IT Manager

Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organising various programs that are ready to support the quick and strategic development of SMEs.

Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpress’s commitment to care for our loyal SMEs, we also have various Ninja Rewards programs such as Point Rewards, Creative Hub, Prima Benefit, Aksilerasi, and Capital Loans, to help our local SMEs with their businesses.

**Objective**:

- As a Manager, IT (Support), you are responsible for leading and handling IT related activities, providing on-site support and troubleshooting of all IT related issues, requests and enquiries via all communication platforms.

**Responsibilities**:

- Administration, management and continuous improvement of the IT Service Desk, which includes reviewing, auditing and analyzing tickets to ensure local users’ IT support requirements and service SLAs are met.
- Regularly review in-country incidents, capacity management, and workflow management.
- Manage the country's IT team, which includes hiring, work assignment, performance tracking and review etc.
- Manage department's KPIs and ensure alignment with Group level KPIs.
- Manage and plan local IT budget Prepare monthly reports for management.
- Communicates and manages stakeholders and local management with regards to projects or changes that may result in an impact on these users.
- Vendor management.
- Manage onboarding and offboarding of various accounts and licenses.
- Ensure network infrastructure uptime are at acceptable standards and work with stakeholders for business continuity planning.
- Manage all endpoints and IT assets.
- Performing regular reviews and audits to ensure all IT assets, infrastructure is in place and comply with standards.
- Plan, design and implement network infrastructure for new facilities in alignment with Group IT Standards.
- Examines, reviews, develops and implements IT policies and SOPs for the organization and ensure alignment with Group level policies.
- Initiates, coordinates and enforces systems, policies and projects in accordance to directions and plans from Regional IT and local management.

**Qualifications**:

- Bachelor's degree or higher in Computer Science, Engineering, Information Technology or any related field.
- At least **3-5 year**s technical experience in IT Support, Information systems, Technology.
- Certification in ITIL, PMP would be advantageous.
- Experience in Linux administration is a plus.
- Experience in Endpoint Management and Security is a plus.
- Knowledge and hands on experience in networking technologies such as Ethernet, IPSec, VLAN, QoS, SIP, Structured Cabling, LAN/WAN, IP Networking, and other routing and switching concepts.
- Strong experience with Google Workspace products and its administration would be advantageous.
- Good project management skills.
- A team player with strong communication and interpersonal skills.
- Excellent problem-solving and communication skills.