Customer Service Support

2 months ago

Padang, Indonesia Sinergi Performa Cipta Full time

About the Assignment: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals including registration, acquisition, and sales transaction. The Core Objectives: - Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they have difficulties. - To resolve consumers and partners problems quickly and effectively with empathy and care. - Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc). Essential Experience / Criteria (mandatory): -Min D3/S1 any major With GPA 2,75 -Clear Articulation and good communication in Bahasa -Experience in customer service area -Experience in sales area -Typing skill with WPM 50 & Accuracy 90% -Sense Of Empathy -Vaccinated min 2 Dose -Energetic and agile -Min. Fresh graduate and max 2 years in the same position (entry level) -Attention to detail -Adaptive with dynamic changes Desirable Experience / Criteria (preferred): Able to speak English with minimum passive communication

**Job Types**: Full-time, Contract
Contract length: 3 months

Pay: Rp2,800,000.00 - Rp3,800,000.00 per month

Application Question(s):

- Are you willing to work in shifting mode? (i.e morning to afternoon / afternoon to nigh)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English fluently (preferred)

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