Executive, Digital Forwarding

7 months ago

Jakarta, Indonesia AirAsia Full time

**ABOUT US**

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving.We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

**SALARY RANGE**:IDR 9,072,000****:

- IDR 13,608,000**

**A DAY IN A LIFE**

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

- Be the key liaison with customers and on-board them into our digital freight forwarding platform, this includes coaching them on how to conduct repeat orders on our digital platform
- Develop and maintain a good working relationship with our customers, this incl. regularly engaging and sharing our new products / solutions with them
- Manage the backend setup and registration process for customers, this incl. alerting relevant teams e.g.: finance, technology, pricing, operations etc. on their onboarding and start date of operations
- Coordinate the execution of operations across multiple leading teams, this includes engaging the customers regularly with updates and ensuring all cross-functional teams are fully aware on the progress of delivery shipments
- Work closely with our team of internal customs officers, ensuring that customs declaration and documentation processes are executed accurately and in a timely manner
- Develop a deep understanding of the freight forwarding industry, understanding who the various key players are and what the key customs regulations, import/export duty rules etc. are
- Manage the implementation of small to medium-scale roll outs; ensure engagement and clarity in communications across 1-2 functional groups e.g.: air operations, delivery operations, customs, technology teams

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

- Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
- Do what is needed to get things done, as they believe speed is more important than anything else to effect change
- Over communicate, particularly as they are all quite autonomous
- Take care of our staff, and treat them as they would want to be treated
- Are rigid on goals, but flexible on the details

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

- Possess Customs license / familiarity with the customs declaration process
- Excellent time management
- Strong interpersonal skills - confident engaging customers and vendors
- Strong project management skills

**BENEFITS**

Work-Life at #TeamTeleport
- Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
- Unlimited training -You will have access to a wide range of learning resources including Notion
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionistaas long as it's not a birthday suit
- Vacation and time away - Sometimes you need to recharge and come back energized That’s why you will get 90% off flights to destinations within AirAsia's network
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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