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Trade Ops Finance and Services Manager

1 month ago

Jakarta, Indonesia Citi Full time

The Transaction Svs Sr Supervisor is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies.

**Responsibilities**:

- Provide support to Treasury and Trade services,. Managing Trade Services, Trade Financing, Trade Loans, etc.
- Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operation
- Supervise the daily workflow for a medium Transaction Services Operations unit that performs exception processing
- Solve unique transaction services issues/problems and recommend new work procedures through an understanding of current procedures
- Evaluate team performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Ensure task quality of the team and solve issues based on information analysis
- Ensuring adherence to daily control and procedure to minimize operational risk error
- Escalate in timely manner for critical issues to management
- Establish best practices in daily operating procedures and reporting process in Trade Operations
- Able to make sound and good judgment in accordance to Citi’s ethics principles
- Able to provide knowledge sharing related to Trade Finance and Services area
- Produce and monitor KPI dashboard for daily operations

**Qualifications**:

- 2-5 years of experience in a related role
- Demonstrated project management skills
- Ability to work under pressure and manage to deadlines
- Ability to work in a fast-paced environment
- Consistently demonstrates clear and concise written and verbal communication
- Attention to detail and intermediate problem solving skills
- Have Trade Services and Financing Knowledge
- Able to communicate in fluent English
- Work with mínimal supervision

**Education**:

- Bachelor’s degree/University degree or equivalent experience
- **Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Transaction Capture Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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