External Communications Manager

4 hours ago


Jakarta, Indonesia Heineken Full time

Our** Corporate Affairs ambition **is to grow the business, promote the company and its purpose, our brands and products and improve the business climate. The External Communications Manager is expected to deliver the ambition by:

- Amplifying the Multi Bintang Indonesia story with external media in order to enhance the company's reputation
- Developing and executing corporate communications and executive visibility initiatives featuring the MBI Management Team as spokespeople
- Serving as brand PR expert working closely with marketing teams to provide brand PR guidance, media relations counsel and crisis management. Works closely with in-house legal team to review marketing materials for code compliance
- Serving as day-to-day manager of external agency teams and consultants, providing direction, guidance and key insights on our general PR/communications strategy
- Manages content & brand storytelling for corporate website, social media accounts, and other external facing hubs
- Supports Director of Sustainability & Communications on crisis and reputational matters
- Works closely with the full Corporate Affairs team to ensure message consistency throughout all public-facing agenda

**Key Result**

**Key Activities**
- **External Communications Plan**
- Creates and delivers a clear, actionable and well-funded external communications plan and engagement strategy to build desired reputation for Multi Bintang Indonesia.
- Develops and owns Multi Bintang’s corporate narrative (message house) and ensure the alignment of messages across internal and external stakeholders.
- Generates annual corporate editorial calendar, detailed communications grid and audience mapping to maximise every opportunity for telling the Multi Bintang and beer story externally.
- Develops creative content and ensure they are all up-to-date across all corporate communications channels (LinkedIn, Instagram, Facebook)
- Creates a channel management governance framework that ensures participation of other functions and the appropriate balance between traditional and digital communication channels.
- Act as trusted communications consultant for senior internal stakeholders and functions.
- Manages and works with agencies and service providers to deliver plan.
- **Advocacy & Campaigning**

Along with the rest of the Corporate Affairs Team:

- Drives a campaign mindset within the function and across the organisation; ensuring that every opportunity is taken to tell a compelling story.
- Supports on creative content and communications assets for the sustainability, public affairs and advocacy efforts as necessary
- **Employer Value Proposition**
- Partner with Internal Communications Manager and HR team to drive a clear and effective external engagement plan to launch Employee Value Proposition programme
- **Issue & Crisis Mitigation; Complaint Handling Manual**
- Responsible for ongoing social media and digital activity including social listening, media monitoring and data analysis.
- Develops, updates and communicates issue/crisis management handling procedure and organises simulations.
- Communication support for Opco Crisis Team.
- Oversees complaint handling procedure.
- Provides support on the necessary communication / advises on recommend solution for complaint handing to the relevant parties
- **Media Relations**
- Builds network with key media, creates and drives proactive media plan to deliver the agreed narrative.
- Manages media protocol for management and arranges media training.
- **Tracking and Measurement (**Test, Measure, Reflect, Refine and Repeat)
- Ensures that Multi Bintang has robust data, analytics, measurement and social listening tools in place to plan, track, and evaluate successful campaigns including brand PR, advocacy efforts and public affairs campaigns.
- Uses data to help us understand the impact/effectiveness of our traditional, digital and social communication on key audiences so we can make our campaigns and communication work harder (maximise impact with less resources).
- Runs digital audits for each of our campaigns/communications and share data insights internally to influence, guide and optimise our editorial and campaign response.
- Uses social listening tools to look for trends and spotting opportunities for engagement with internal and external stakeholders.
- Follows the latest trends and technologies on communication channels (and its evolution overtime) to ensure we’re best in class.
- **Brand Communications Support**
- Supports brand teams to extend the reach of brand activity, and connect brand activities to OpCo’s corporate reputation in both earned and owned media channels through Brand PR.
- Ensures all content is in compliance with HEINEKEN Marketing Codes, regulations and other industry codes of practice.
- Ensures that brand activity and messaging is consistent with corporate position and communicated to relevant audiences including internal.
- Where necessary, supports the brand tea



  • Jakarta, Indonesia AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...


  • Jakarta, Indonesia Prudential Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Jakarta, Indonesia Plan International Full time

    Role Purpose External Communication Coordinator will be responsible for executing media and public relations activities, and coordinate communication efforts with external parties to support campaigns, joint publications, and build communication networks with various stakeholders, contributing to National Communication of Yayasan Plan International Indonesia...


  • Jakarta, Indonesia IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Jakarta, Indonesia Citi Full time

    Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of...


  • Jakarta, Indonesia PT Atlas Resources Tbk Full time

    Landcomp & External Manager - Minimum Diploma degree - Minimum 7 years experiences In the same filed - Excellent communication, Negotiation, and analytical thinking - Good ability to process Land Acquisition & External Relation - Placement at South Sumatera "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya...

  • Communication Manager

    7 months ago


    Jakarta, Indonesia AstraZeneca Full time

    **Communication Manager** At AstraZeneca, we believe in the potential of our people and we’ll develop you beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. As a **Communication Manager **you’ll play a pivotal role in delivering...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    15,000,000 IDR ~ 25,000,000 IDR - Jakarta- Bachelor’s degree in communications, international relations, or related field of study preferred. - Strong networking in government such as ESDM, BKPM, MARVES. - Min. English (professional working proficiency). - Min. 5 years of experience handling external relations parties. - Self-starter with a drive to learn...


  • Jakarta, Indonesia Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Community Manager

    7 months ago


    Jakarta, Indonesia Cetta Online Class Full time

    Cetta is an online language academy run by young Indonesians with an interactive and inclusive learning system. We are on a mission to make Indonesian as an actual World Citizen. Cetta provides a synchronous online language Academy since 2020. Currently offers 6 language courses including English, Japanese, Mandarin, Korean, French, and German with more...


  • Jakarta, Indonesia Heineken Full time

    Ensuring the sustainability of brewery operation by proactively seek and maintain support from key stakeholders (both internal and external) and surrounding communities to influence stakeholder attitudes, decisions, and actions for mutual benefit. **KEY RESPONSIBILITIES** - **Brewery PRALINE Management**: - In charge of permit and license management and...


  • Jakarta, Indonesia BD Full time

    Job Description Summary You are responsible for internal and external communications in support of key business objectives, BD associate engagement, and regional company reputation. This role will partner closely with SEA VP/GM and SEA Leadership, to ensure all communications activities align to SEA Vision and specific regional goals and objectives. The...

  • External Auditor

    6 days ago


    Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for an External Auditor to scrutinize the financial statements of organizations and report on their financial positions. Shareholders will depend on your evaluations to make informed decisions. To succeed in this role, you should be an exceptional communicator with an analytical mind, attention to detail and sound...


  • Jakarta, Indonesia Luwjistik Full time

    Oversee messaging and content that are being put out to both internal and external stakeholders. Develop and execute all public relations communications for internal and external stakeholders and media actions on all channels, including offline, online, and social media Develop the messaging of our company and product, which include setting, refining and...

  • Community Manager

    7 months ago


    Jakarta, Indonesia PT 8 Elements Full time

    Develop a content plan. Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos. Engage with the online community and respond to comments and requests. Analyze web traffic and relevant community metrics. Relay community feedback to relevant internal stakeholders. Devise and implement...


  • Jakarta, Indonesia Adaro Energy Full time

    Job Information - Position Name : - Government & External Relation Officer- Work Location : - DKI Jakarta- Employment Status : - Permanent- Minimum Year of Experience : - 2 Year(s)- Closing Date : - 31 December 2024Job Responsibilities Implementing Government & External Relations activities and work programs in order to support the smooth operation of the...


  • Jakarta, Indonesia AKR Corporindo Full time

    ASSISTANT MANAGER - HO - JAKARTA HEAD OF EXTERNAL REPORTING **RESPONSIBILITIES**: - Consolidated external reporting process for Business Unit and Subsidiaries to ensure high quality and timely reports. - Provide advisory services to subsidiaries in terms of (financial reporting/financial & accounting matters), provide advice to branch and subsidiaries...


  • Jakarta, Indonesia Humana International Full time

    **Key Responsibilities**: - Responsible for planning, development, and implementation of all of the organization’s marketing strategies, marketing communications, and public relations activities, both external and internal with omnichannel focus - Develop a comprehensive marketing strategy to enhance brand’s image and positioning in the market - Develop...


  • Jakarta, Indonesia Prudential Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • External Auditors

    7 months ago


    Jakarta, Indonesia Fiducia LLP Full time

    **Location: Jakarta, Indonesia** **Working Hours: 8.00 am - 5.00 pm Mon to Fri (overtime may be required)** **Responsibilities**: - Support the planning, execution and delivery of audit engagements - Preparing the complete set of audit planning memorandum and audit working papers - Carry out audit work, in accordance with Singapore Financial Reporting...