Network Engineer Jkt
23 hours ago
Maintain and immediate do remediation on the Tickets related to Network Performance and service degradation
- Maintain Fortinet Appliances on the Firewalls
- Maintain CISCO Communication Servers and AVAYA PBX system
- Ensure the VoIP network has a QOS
- Check the status of a registered IT Infrastructure to ensure that it is operating within acceptable limits
- To respond events generated by monitored device by creating ticket incident and assigned to concern parties
- To get acknowledge from concern parties that ticket has been response
- Be responsible for responding to alerts generated by the monitoring system, covering incident ticket creation, incident notification to COMPANY, Level-1 analysis and troubleshooting.
- Incident Report as part of VENDOR’s responsibility must be submitted immediately after troubleshooting to COMPANY’s IT Staff completed with analysis and taken actions.
- Incident Report (could be using Flash Info mechanism) must be escalated it to all concern parties. Time to produce Flash Info will follow the SLA defined later (example below 20 minutes).
- Use Tools to monitor the availability of systems servers and network line (i.e. Solarwind, etc).
- Proactively raise incident / problem into operational service desk or ticketing system regarding project activity where required
- Supporting for network and service desk improvement
- Implement pre approve standard change (change request management regarding project based)
- Provide risk or advice regarding pre-implementation project where required
- Proactively reminder or notify the team regarding project process and timeline implementation
Personal Qualification:
- Minimum of Diplome-3 Degree in computer science or related field
- Minimum 3 (three) years relevant experience will be required.
- CISCO CCNA or Equivalent Certification
- Good knowledge basic network/telecommunication.
- Good Knowledge of Microsoft Office and Microsoft Exchange.
- Basic Knowledge of all enterprise hardware and software in use within the enterprise
- Familiar with network device & software:
- Wireless Access Point + Controller
- CISCO Call Manager + Voice Response + Voice Gateway
- Cisco Switches
- CISCO Router
- Sangfor WANO
- Firewalls Fortinet
- CUCM
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