Resort Assistant Manager

2 days ago

Bandung, Indonesia Bobobox Full time

As a **Resort Assistant Manager** at Bobobox, you are responsible to assist the Resort Manager by providing excellent customer service experiences at **Bobocabin **properties. Maintain strong relations with others internal stakeholders. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. You will report directly to the Resort Manager.

**Requirements**:

- Bachelor degree in Hospitality from reputable university
- Minimum 2 years of experience in resort hotel in assistant/junior manager level with strong managerial & leadership skills
- Fluent in English verbally and written
- Familiar with PMS and POS system, Google Suites, and Microsoft Office
- Excellent Interpersonal Communication Skills
- Strong analytical Skills and target oriented
- Excellent Adaptability to Fast-paced Environment
- Familiar with Setting up and Maintaining KPI
- Familiar with SOP and Policies development
- Product and Service Quality Improvements
- Focus on Operational Excellence and Quality Assurance
- Experienced in coaching & training delivery
- **Bandung based with frequent travel required to oversee Bobocabin branches at West Java & North Sumatra**

**Responsibilities**:

- Assist the Resort Manager in developing the whole strategy for maintaining the quality and completion of the Bobobox Cabin’s transitional stage from ‘Site Construction/Preparation’ into ‘Site Live’ at appointed area.
- Assist the Resort Manager in developing the product and service strategy for Bobobox Cabin Customer Service Excellence by collaborating with all functional leaders and aligning in a constant manner with all Cabin and Van Operations teams.
- Assist the Resort Manager in setting target product and service levels for all Cabin Branches, ensure they are achieved, and identify innovative ways to enhance current service levels to surprise and delight our customers
- Manage the performance and development of the cabin and van operation team by aligning and setting some targets for the Branch of Cabin leaders based on directions from the Resort Manager.
- Monitor cabin operations team’s KPIs and report regularly to the Resort Manager regarding any risks or opportunities identified
- Assist the Resort Manager in developing new initiatives to increase productivity, gain efficiencies, decrease customer friction, and enhance Bobobox Cabin’s NPS along with the CRM team
- Through the direction of Resort Manager, partnering with the tech team to develop and integrate new technologies to improve all stages’ efficiency and customer experience in Bobobox Cabin.
- Through the direction of Resort Manager, work closely with the Cabin Operations leaders to develop resource plans fit for business needs, training programs to improve quality of service, and process improvements to deliver strong results
- Assisting the Resort Manager to act as liaison for all Operations as well Cabin Operations team pertaining to the process of Site Construction into the Site Live stage

**Send your CV with recent photo using this format**:
**Name - RAM - West Java & North Sumatra (example: Andy - RAM - West Java & North Sumatra)**

Ability to commute/relocate:

- Bandung: Reliably commute or planning to relocate before starting work (required)

**Education**:

- S1 (preferred)

**Experience**:

- Assistant Manager level at Front Office or Housekeeping: 2 years (preferred)

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